Dream Locke
Katy
Summary
Customer-oriented Retail Associate with 3+ years in cashiering, POS operations, and food service. Demonstrates expertise in managing high-volume transactions and delivering exceptional customer support in fast-paced settings. Proficient in identifying customer needs and providing tailored product recommendations to enhance satisfaction and drive sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Buff City Soaps
Katy
11.2023 - 01.2024
- Upsold seasonal specials and contributed to consistently meeting a $3,000 daily sales quota
- Assisted customers during Christmas holiday rush, upselling specialty products to enhance shopping experience
- Prepared and fulfilled online orders, assembling and wrapping gift boxes for timely customer pickup and delivery
Front Desk Receptionist
Bayou City Tattoos
Katy
06.2019 - 01.2024
- Answered over 20 calls daily from vendors, clientele, and the public, addressing scheduling inquiries and resolving concerns
- Scheduled appointments and managed artist calendars
- Processed liability waivers, ensuring compliance with health conditions, pregnancy status, and consent requirements
- Sterilized tools using autoclave and ensured sanitation compliance
- Executed social media campaigns to boost brand awareness and grow the follower base by over 500
Barista
Space Citea Boba
Katy
07.2023 - 11.2023
- Welcomed and served 125+ customers per shift, assisting with coffee, tea, birria tacos, and fries
- Mastered 40+ coffee and boba tea drink combinations to enhance customer experience
- Recommended personalized drinks based on customer preferences, fostering relationships and encouraging repeat visits
- Sanitized and maintained espresso machines, coffee grinders, and blenders each shift to ensure optimal performance and safety
Cashier / Team Member
Taco Bell
Katy
05.2022 - 07.2023
- Delivered friendly and efficient customer service, resolving inquiries and complaints in a timely manner
- Maintained high standards of cleanliness and food safety in accordance with company policy
- Collaborated with a team of 5 to manage high-volume orders during peak business
- Clearly communicated with management and coworkers to address customer needs and maintain service quality
Education
Mechanical Engineering -
Houston Community College
Katy, TX01-2027
High School Diploma -
Cinco Ranch High School
Katy, TX12-2024
Skills
- POS Systems & Cash Handling
- Data Entry & Records Management
- Microsoft Office (Word, Excel, PowerPoint)
- Sales strategies
- Retail store operations
- Sanitation compliance
Certification
Food Handler Certificate - StateFoodSafety (2025)
Timeline
Seasonal Sales Associate
Buff City Soaps
11.2023 - 01.2024
Barista
Space Citea Boba
07.2023 - 11.2023
Cashier / Team Member
Taco Bell
05.2022 - 07.2023
Front Desk Receptionist
Bayou City Tattoos
06.2019 - 01.2024
Mechanical Engineering -
Houston Community College
High School Diploma -
Cinco Ranch High School