Dreama Mckenzie
State College,PA
Overview
10
10
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
State College, PA
10.2024 - Current
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant General Manager
Moes Southwestern Grill
State College, PA
07.2023 - 09.2024
- Managed daily operations of the store, including scheduling and supervising staff.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Assistant Manager
Diary Queen
State College
03.2023 - 07.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Assigned work and monitored performance of project personnel.
- Maintained accurate records of sales transactions using point-of-sale systems.
Shift Manager
Raising Cane's
State College, PA
04.2022 - 11.2022
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed daily cash intake by counting out registers and tabulating profits.
Server
Outback Steakhouse
STATE COLLEGE, PA
10.2015 - 03.2020
- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.
- Served lunch/dinner weekly to 50-100 customers per shift at a national chain restaurant.
- Memorized over different 50 menu items and rotating specials in order to give customized recommendations to guest.
- swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.
Education
High School Diploma -
North Hagerstown High School
Hagerstown, MD06.2013
Some College (No Degree) - Communications
The Pennsylvania State University
State CollegeSkills
- Organization
- Data entry
- Live event coverage
- Customer Service
- Communication
- Training
- Curriculum development
- Point of Sale (POS) system operations
- Safe food handling
- Event planning
- Sales and marketing
- Project support
Timeline
Assistant Manager
SUBWAY®Restaurants
10.2024 - Current
Assistant General Manager
Moes Southwestern Grill
07.2023 - 09.2024
Assistant Manager
Diary Queen
03.2023 - 07.2023
Shift Manager
Raising Cane's
04.2022 - 11.2022
Server
Outback Steakhouse
10.2015 - 03.2020
High School Diploma -
North Hagerstown High School
Some College (No Degree) - Communications
The Pennsylvania State University