Cristal Lena
Davie,FL
Summary
Driven by a results-focused approach, I enhanced client retention and satisfaction through exceptional customer service and product knowledge. Leveraging skills in multitasking, active listening, and relationship management, I significantly contributed to team support and client education, ensuring a sanitized and welcoming environment. My proficiency in cosmetology trends and pharmacy operations underscores my commitment to excellence and teamwork.
Overview
15
15
years of professional experience
4
4
Certification
Work History
Assistant Manager
Hair Cuttery Salon
Sunrise , FL
01.2024 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of cosmetology trends and industry news, ensuring relevant suggestions for clients.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Monitored current trends to understand and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
Assistant Pharmacy Manager
Manifest Pharmacy
Greenville , SC
05.2021 - 11.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Cosmetologist
Hairclub
10.2018 - 05.2021
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Lead Technician
CVS Pharmacy
Greenville , Sc
07.2009 - 01.2015
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Pharmacy Technician
Greenville discount pharmacy
Greenville , Sc
01.2018 - 05.2021
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Lead Pharmacy Technician
Advanced Pharmacy
Greenville , SC
01.2011 - 01.2017
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Managed opening and closing duties for pharmacy.
Education
Cosmetology License - Cosmetology
Paul Mitchell The School
Greenville, SC08.2018
No Degree - Health Information Management
Greenville Technical College
Greenville, SC2010
High School Diploma -
Nova High School
Davie, FL06.2008
Skills
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Teamwork and Collaboration
- Organization
- Active Listening
- Relationship building and management
Certification
- Certified Sensory Safe stylist
- Licensed Cosmetologist
- PTCB certified
- SC state certified pharmacy technician
Timeline
Assistant Manager
Hair Cuttery Salon
01.2024 - Current
Assistant Pharmacy Manager
Manifest Pharmacy
05.2021 - 11.2023
Cosmetologist
Hairclub
10.2018 - 05.2021
Pharmacy Technician
Greenville discount pharmacy
01.2018 - 05.2021
Lead Pharmacy Technician
Advanced Pharmacy
01.2011 - 01.2017
Lead Technician
CVS Pharmacy
07.2009 - 01.2015
Cosmetology License - Cosmetology
Paul Mitchell The School
No Degree - Health Information Management
Greenville Technical College
High School Diploma -
Nova High School
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