Drema Depauw
Victorville,CA
Summary
Results-driven professional with extensive experience in client relationship management and operations oversight. Skilled in cash handling, inventory control, and effective communication, dedicated to enhancing customer satisfaction and operational efficiency.
Overview
26
26
years of professional experience
Work History
Business Owner
Perfection Cleaning
Victorville, California
03.2002 - Current
- Managed daily operations of cleaning service to ensure high client satisfaction.
- Supervised and trained staff on effective cleaning techniques and safety protocols.
- Developed client relationships to identify and address specific needs.
- Coordinated schedules and assignments for cleaning personnel efficiently.
- Resolved client inquiries and complaints promptly to improve customer experience.
- Maintained records for production, inventory, income, and expenses accurately.
- Negotiated vendor contracts for supplies and services to optimize costs.
- Monitored cash flow to ensure effective budgeting of resources.
Cashier
Stater Bros Markets
Victorville, California
06.1999 - 10.2024
- Executed efficient processing of customer transactions at Stater Bros Markets.
- Assisted customers with inquiries and navigation throughout the store.
- Managed cash register operations, ensuring accuracy in cash handling procedures.
- Collaborated with team members to enhance daily store operations.
- Handled returns and exchanges in compliance with store policies.
- Operated POS system to accept payments in cash, check, and credit card.
- Maintained organized checkout area, keeping records of purchases and restocking supplies as necessary.
- Answered customer inquiries via phone regarding store policies, product information, and order placements.
Education
High School Diploma -
Victor Valley High School
16500 Mojave Dr. Victorville, CA 9239505-1998
Skills
- Relationship management
- Operational oversight
- Service excellence
- Inventory oversight
- Cash handling expertise
- Communication proficiency
- Problem resolution
- Detail orientation
- Leadership skills
- Time optimization
- Training and development
- Scheduling efficiency
Accomplishments
- Google Customer Reviews 5 Star Program. For excellent customer service reviews.
Timeline
Business Owner
Perfection Cleaning
03.2002 - Current
Cashier
Stater Bros Markets
06.1999 - 10.2024
High School Diploma -
Victor Valley High School
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