Drema Furniss
Strongsville,OH
Summary
Dynamic professional with extensive experience in customer service, focused on enhancing visitor experiences and streamlining communication processes. Proven track record in problem-solving and team leadership, driving operational efficiency and customer satisfaction. Strong ability to adapt to changing environments and implement effective solutions. Committed to fostering positive interactions and improving service delivery.
Overview
5
5
years of professional experience
Work History
Reception Administrator
Cleveland Clinic-Langston Hughes Facility
Cleveland, OH
11.2024 - 06.2026
- Handled incoming calls, promptly directing inquiries to appropriate personnel to support effective communication.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors professionally, responding to inquiries and directing them to relevant personnel to enhance visitor experience.
- Ensured smooth operation of office equipment, maintaining functionality of printers, copiers, and fax machines for uninterrupted workflows.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Greeted visitors and provided general information about the company.
- Handled incoming calls and directed callers to appropriate department or employee.
Patient Service Specialist
Cleveland Clinic-Main Campus
Cleveland, OH
11.2023 - 11.2024
- Greeted patients and ensured a welcoming environment at Cleveland Clinic.
- Scheduled appointments and coordinated patient flow efficiently within the clinic.
- Educated patients on clinic procedures and services available at Cleveland Clinic.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Processed payments from patients, including cash, check, or credit card transactions.
- Maintained strict confidentiality when dealing with sensitive information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Front End Supervisor
Lowe's
Midland, MI
06.2021 - 11.2023
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Trained new employees on product knowledge and customer service skills to enhance team capability.
- Trained new employees in customer service techniques and store policies.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Assisted customers in locating products and answering inquiries effectively.
- Managed inventory levels and organized stock to improve product accessibility for customers.
- Organized and updated schedules to ensure adequate coverage during peak customer demand.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
Education
Associate of Applied Science - Medical Billing & Coding
Ross University
Midland, MI06-2022
Skills
- Front desk operations
- Customer service
- Data entry accuracy
- Time management
- Problem solving
- Adaptability
- Communication skills
- Conflict resolution
- Leadership
Timeline
Reception Administrator
Cleveland Clinic-Langston Hughes Facility
11.2024 - 06.2026
Patient Service Specialist
Cleveland Clinic-Main Campus
11.2023 - 11.2024
Front End Supervisor
Lowe's
06.2021 - 11.2023
Associate of Applied Science - Medical Billing & Coding
Ross University