Drenda Walker
Cullman
Summary
Experienced with market analysis, team leadership, and strategic planning. Utilizes innovative sales techniques to drive revenue growth and market expansion. Track record of building strong client relationships and leading high-performing sales teams.
Overview
16
16
years of professional experience
Work History
Regional Sales Director
Dragonfly Health
03.2023 - Current
- Present DME and Pharmacy management solutions education to prospective customers
- Demonstrate DME and PBM software platform
- Negotiate client pricing proposals and contracts
- Support program implementation
- Attend and present at tradeshows and conferences
Regional Sales Director
Encompass/Enhabit Home Health and Hospice
11.2021 - 03.2023
- Recruit, onboard, coach and retain top quality team members
- Prospect and establish viable territories for new and/or organic growth
- Maintain up-to-date industry information and trends
- Develop relationships with account decision makers at all levels
- Negotiate, secure and execute account contracts
- Resolve real and perceived service failures in mutually satisfactory manner
- Attend and/or present at networking events and conferences
- Provide up-to-date KPI and metrics reports and communicate openly with management
Hospice Division Manager
Encompass Home Health and Hospice
07.2019 - 11.2021
- Led hospice sales team to achieve and exceed budgeted admissions for the division
- Recruited, onboarded, coached and retained top quality team members
- Coached and supported professional development and promotion of sales team members
- Prospected new business and drove strategies to increase loyal referral patterns
- Identified opportunities to gain market share
- Planned and implemented sales processes
- Collaborated with sales, operations, and clinical teams to reach resolution to real or perceived service failures
Corporate Clinical Director
Alacare Home Health and Hospice
10.2013 - 07.2019
- Managed multiple teams comprised of Hospice Face to Face Nurse Practitioners, Service Level Coordinators, and Central Intake Coordinators
- Maintained knowledge of federal and state hospice regulations
- Coordinated clinical collaboration of Hospice CRNPs and the Corporate Medical Director
- Developed an internal transition process for Service Level Coordinators taking transitions from 2% to 13% in first quarter of utilization
- Facilitated and ensured timely transition of qualifying patients from Home Health service to Hospice service
- Applied health information technologies, electronic referrals, electronic medical records, and telecommunication to initiate care transition for Home Health and Hospice patients
- Supported and managed excellent customer service and quality referral data entry
Executive Director
Omega Hospice
05.2009 - 10.2013
- Managed clinical, operational, regulatory, and financial functions of three hospice branches in Alabama
- Responsible for meeting and exceeding clinical care, compliance, census growth, and financial measures
- Led new start up process for multiple locations
- Negotiated vendor contracts and services
- Piloted and conducted public relations, marketing, and community education events
- Managed the organization’s interdisciplinary team
- Investigated and resolved conflicts and service failures
- Ensured excellent quality care delivery
Education
Associates Degree - Nursing
Wallace State College
Hanceville, Alabama05.2004
High School - undefined
West Point High School
Vinemont, Alabama05.1988
Skills
- Motivational sales team leadership
- Coaching and professional development
- Strong prospecting, market strategy, and territory development
- Extensive clinical, operational, and sales understanding of hospice
- Excellent oral and written communication
- Solution-oriented, collaborative attitude
- Organized, detail-oriented, consistent, and driven
Accomplishments
- Dragonfly Health Sharp Shooter Award 2024
- Encompass Hospice Division Manager of the Year 2020
- Encompass Hospice exceeded team’s admissions goal 67% of months in role
- Encompass Health70% of team promoted based on performance metrics in 2021 and 2022
- Team members in Top 10 of President’s Circle in every category each month 2021 and 2022
Timeline
Regional Sales Director
Dragonfly Health
03.2023 - Current
Regional Sales Director
Encompass/Enhabit Home Health and Hospice
11.2021 - 03.2023
Hospice Division Manager
Encompass Home Health and Hospice
07.2019 - 11.2021
Corporate Clinical Director
Alacare Home Health and Hospice
10.2013 - 07.2019
Executive Director
Omega Hospice
05.2009 - 10.2013
High School - undefined
West Point High School
Associates Degree - Nursing
Wallace State College