Christopher Drennan
Arcadia
Summary
Currently working as the Operations Administrative Supervisor at HEART Ambulance. 15 years of experience in NEMT/EMS as EMT, FTO, Field Supervisor, Dispatcher, Marketer, Case Management for 4 different EMS companies in California and Texas. Developed and fine tuned leadership skills in the US Army, Texas Army National Guard, and Indiana Army Reserves as an Infantryman, Combat Medic, and Flight Medic. Established great interpersonal skills while working as an EMT. Cultivated amazing customer service skills working in retail for years, as well as learning to manage time and resources as a shipping manager for a warehouse, and as a Fedex team member.
Overview
18
18
years of professional experience
Work History
Operations Administrative Supervisor
Heart Ambulance
Arcadia
03.2025 - Current
- Supervised daily operations to maintain workflow and productivity.
- Supervised administrative operations in fast-paced ambulance service to ensure efficient task completion.
- Trained and mentored team members on operational procedures and safety protocols.
- Implemented process improvements to enhance efficiency and reduce downtime.
- Coordinated inventory management to align stock levels with operational demands.
- Monitored compliance with company policies and industry regulations to maintain operational integrity.
- Developed training materials to support employee onboarding and skill development.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Leads the hiring process by conducting interviews and making hiring decisions.
- Conducts new hire onboarding and orientation training, and scheduling training schedules for trainees and trainers.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Guided employees in handling difficult or complex problems.
DISPATCHER
Heart Ambulance
Arcadia
07.2023 - Current
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Provided support to drivers in regards to directions, paperwork.
- Updated company software systems as needed with current data pertaining to BLS, Gurney Van, and Wheelchair Van transports.
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Received and processed patient and appointment information necessary for transportation services.
- Investigated any customer complaints or issues relating to service levels or quality assurance standards.
- Researched alternate routes when necessary due to traffic or road conditions.
- Managed inventory of supplies used by drivers such as fuel cards and communication equipment.
- Scheduled maintenance for transportation vehicles to minimize downtime and extend vehicle lifespan.
- Trained and evaluated employees to ensure work performance met company standards.
- Monitored driver compliance with traffic laws and company policies, promoting safety and reducing liability.
SALES CONSULTANT
FEDEX OFFICE
Monrovia
07.2021 - 07.2023
- Customer service representative at the sales associate.
- Operate shipping as well as printing in production side
- Responsible for maintaining store and tools to keep production and shipping running smoothly
- Interacts with customers and vendors on a daily basis
- Scheduled jobs that are time sensitive for customers.
- Identified areas of improvement within existing processes and procedures.
- Participated in regular training sessions on new products, services, and industry trends.
- Advised customers on best practices when using company products or services.
- Analyzed customer needs
CASE MANAGER/MARKETING
ALLEGIANCE MOBILE HEALTH
Carrollton
07.2018 - 04.2021
- Started as a driver transporting non emergency patients to medically pertinent appointments
- Responsible for vehicle upkeep and equipment stocking
- Promoted to Clinical Case Manager/Marketer June 2019
- Responsible for patient evaluations, collecting billing information, customer service, marketing, and acting as an in between for medical facilities and Allegiance
- Required constant communication with supervisors and administrators at patient care facilities and hospitals.
DRIVER
UBER/UBER EATS
Dallas
12.2016 - 07.2018
- Driver for Uber and Uber Eats on and off for a year and a half
- Responsible for timely transports of customers and customer goods
- Developed good communication skills with clients
- Honed problem solving techniques when dealing with 3rd party companies, and equipment/app failures
- Utilized great time management skills in order to get the most out of the job.
EMT/FIELD TRAINING OFFICER
MEDLIFE AMBULANCE
Los Angeles
11.2015 - 01.2017
- Emergency Medical Technician/ambulance driver for an ambulance company
- Responsible for training new EMTs in the field
- Accountable for thousands of dollars worth of medical equipment, along with patient information
- Required to make life and death decisions pertaining to patient care.
FIELD SUPERVISOR/EMT
ELITE AMBULANCE
Los Angeles
03.2010 - 11.2015
- Field Supervisor and Emergency Medical Technician for an ambulance company
- Responsible for hiring, firing, counseling, and reprimanding employees
- Worked as the company's HR department
- Responsible for recruiting and training all new hires
- Conducted ambulance driver training through California CEVO courses
- Handled scheduling for 150 employees
- Conducted patient and EMT evaluations daily.
SHIPPING MANAGER
CAPCORP TOTAL BELT SOLUTIONS
Fort Worth
01.2008 - 11.2009
- Responsible for shipping/receiving all materials and finished products
- Also, responsible for 100% of the warehouse inventory
- Scheduled time sensitive shipments based on customer needs
- Utilized overhead cranes and forklifts to pull orders and to load trailers for shipment.
Education
Certification - Emergency Telecommunication/EMD
International Academies of Emergency Dispatch
Heart Ambulace12-2025
EMT-B Certification -
Pasadena City College
Pasadena, CA12-2025
Certification - Defensive Driving Course Instructor
National Safety Council
Heart Ambulace05-2024
EMT-B Certification -
UCLA Center for Prehospital Care
Los Angeles, CA03-2010
AS Psychology -
Ivy Tech Community College
Lafayette, IN09-2005
HS Diploma General Studies -
West Mesquite High School
Mesquite, TX05-1999
Some College (No Degree) - Psychology
Purdue University
West Lafayette, INSkills
- Decision Making
- Problem Solving
- Microsoft Office
- Time Management
- Adaptability
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Communication Skills
- Computer Skills
- Team leadership
- Critical thinking
- Inventory management
- Communication skills
- Operations management
- Office management
- Cross-functional teamwork
- Human resources
References
- Edgar Avila, Fedex Office, Assistant Store Manager, 6262359615
- Henry Manukyan, Medlife Ambulance, Coworker, 8187445521
- Dean Gness, Elite Ambulance, Supervisor, 3104036762
- Mike Brown, Allegiance Mobile Health, 9729225638
Personal Information
- Place of Birth: Amarillo, TX
- Date of Birth: 12/10/1980
- Nationality: American
- Driving License: F2751880
Military Service
05/1999, 09/2003, UNITED STATES ARMY, Fort Hood, TX, Good Conduct Medal, Army Commendation Medal, Army Achievement Medal x2, National Defense Service Medal, Sergeant/E-5, Youngest to complete PLDC (now BLC) out of 300 candidates.
Timeline
Operations Administrative Supervisor
Heart Ambulance
03.2025 - Current
DISPATCHER
Heart Ambulance
07.2023 - Current
SALES CONSULTANT
FEDEX OFFICE
07.2021 - 07.2023
CASE MANAGER/MARKETING
ALLEGIANCE MOBILE HEALTH
07.2018 - 04.2021
DRIVER
UBER/UBER EATS
12.2016 - 07.2018
EMT/FIELD TRAINING OFFICER
MEDLIFE AMBULANCE
11.2015 - 01.2017
FIELD SUPERVISOR/EMT
ELITE AMBULANCE
03.2010 - 11.2015
SHIPPING MANAGER
CAPCORP TOTAL BELT SOLUTIONS
01.2008 - 11.2009
Certification - Emergency Telecommunication/EMD
International Academies of Emergency Dispatch
EMT-B Certification -
Pasadena City College
Certification - Defensive Driving Course Instructor
National Safety Council
EMT-B Certification -
UCLA Center for Prehospital Care
AS Psychology -
Ivy Tech Community College
HS Diploma General Studies -
West Mesquite High School
Some College (No Degree) - Psychology
Purdue University