Dr. Erin Houdek, PharmD
Cranberry Township,PA
Summary
Compassionate leader and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Skilled pharmacist with over 10 years of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Specialty Operations
Memaw, Inc.
06.2022 - Current
- Improved organizational efficiency by streamlining workflow processes for the Hepatitis C program.
- Created and implemented the use of new training materials for all positions within the pharmacy.
- Partnered with Primary Health Network to create and implement a central fill specialty injection program.
- Enhanced operational performance with strategic planning and execution of key projects to increase the number of Hepatitis C medications in patient hands by 300% in less than two years.
- Conducted regular performance reviews to identify areas for improvement and provide actionable feedback.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Created and implemented new workflow processes to maintained compliance standards to renew URAC and ACHC accreditations.
- Prepared and submitted prescription desk audits to commercial, Medicare, and Medicaid insurance plans.
Lead Pharmacist
Memaw, Inc.
08.2018 - 06.2022
- Spearheaded pharmacy initiatives aimed at promoting health awareness within the community.
- Mentored pharmacists and technicians, fostering an environment of continuous learning and professional growth.
- Played a pivotal role in quality assurance activities, leading to consistently high standards of service provision across the pharmacy department.
- Developed strong relationships with 340B contracted healthcare providers, contributing to a collaborative approach to patient care.
- Managed medication therapy protocols, ensuring safe and effective drug administration for patients.
- Supervised and coached team of pharmacy technicians and trainees.
Staff Pharmacist
Memaw, Inc.
02.2018 - 08.2018
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies, and contraindications before dispensing medications.
- Supported clinical services such as immunization administration, leading to increased accessibility for patients in need.
- Provided medication therapy management to patients using Outcomes and Mirixa.
Pharmacist in Charge
Rite Aid Pharmacy
02.2015 - 02.2018
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Participated in a companywide culture improvement project with the Disney Institute.
- Provided intracompany workflow consultation for metrics improvement in multiple locations, including Beaver, Farrell, and Squirrel Hill, Pennsylvania.
- Piloted a central prescription checking program to improvement accuracy and reduce wait times.
- Selected to participate in the Rite Aid Leadership Essentials education program. Completed in 2016.
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Coordinated offsite annual immunization clinics, promoting public health initiatives within the community.
Staff Pharmacist
Rite Aid Pharmacy
02.2013 - 02.2015
- Ensured compliance with federal, state, and local regulations to maintain a safe and legal pharmacy environment.
- Reduced wait times at the pharmacy counter through effective communication skills and efficient multitasking abilities.
- Enhanced pharmacy efficiency with accurate prescription processing, medication dispensing, and drug utilization review.
- Analyzed business metrics and develop action plans for continual improvement.
- Trained new staff members on pharmacy operations, policies, and procedures for seamless team integration.
Floating Pharmacist
Rite Aid Pharmacy
07.2012 - 02.2013
- Ensured patient safety through accurate dispensing of medications and counseling on proper usage and potential side effects.
- Provided immunization services as needed, administering vaccinations according to established protocols while educating patients about the benefits of preventive care.
- Supported the implementation of clinical services within the pharmacy, such as medication therapy management or point-of-care testing, resulting in increased revenue and better patient outcomes.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Education
Healthcare Leadership Certificate - Pharmacy
Duquesne University
Pittsburgh, PA01-2023
Doctor of Pharmacy - Pharmacy
Duquesne University
Pittsburgh, PA05-2012
Skills
- Strategic planning
- Team development
- Operational excellence
- Customer satisfaction
- Leadership development
- Project oversight
- Process improvement
- Compliance management
Certification
- Pennsylvania Pharmacist License, 2012
- APhA Immunization Certification, 2012
- American Heart Association Heartsaver AED Certification, 2024
- American Heart Association CPR Certification, 2024
Timeline
Director of Specialty Operations
Memaw, Inc.
06.2022 - Current
Lead Pharmacist
Memaw, Inc.
08.2018 - 06.2022
Staff Pharmacist
Memaw, Inc.
02.2018 - 08.2018
Pharmacist in Charge
Rite Aid Pharmacy
02.2015 - 02.2018
Staff Pharmacist
Rite Aid Pharmacy
02.2013 - 02.2015
Floating Pharmacist
Rite Aid Pharmacy
07.2012 - 02.2013
Healthcare Leadership Certificate - Pharmacy
Duquesne University
Doctor of Pharmacy - Pharmacy
Duquesne University
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