Dresdan Robbins

Proactively cross-service additional loan products to existing members, identifying opportunities for upselling or refinancing based on their financial needs and circumstances.

Utilize tradeline analysis to identify potential leads and initiate outbound calls to engage with prospective borrowers.

Collaborate with other departments to leverage interdepartmental referrals and maximize outreach efforts.

Conduct loan origination submitted through sources including direct member contact, dealer submissions, in-process queues, and successful report leads.

Provide personalized assistance and guidance to members throughout the loan application process, ensuring a seamless and positive experience.

Assist prospective members by facilitating the membership process.

Identify and manage risks within the department.