Dreshon Weaver-Moore
Jackson Heights
Summary
Dedicated, Supervisor who ensures efficient daily operations in often fast-paced settings. Adept at monitoring all typical restaurant activities including daily register tallies and staff hiring duties. Specialize in maintaining high customer satisfaction rates and dealing with customer service issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
KITH
06.2021 - 03.2025
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
Shift Manager
Five Guys
08.2020 - 06.2021
- Oversaw inventory levels of Five Guys supplies.
- Provided counter assistance as necessary
- Scheduled shifts each day for restaurant personnel.
- Examined food items to verify compliance with safety guidelines.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Crew Member
Taco Bell
01.2020 - 08.2020
- Greeted customers and engage them in conversation to determine their specific orders
- Provided suggestions about orders, and present menus
- Assisted in preparing tacos, burritos, quesadillas, and nachos according to specific recipes
- Processed cash and credit card payments, and tender receipts and change
- Input orders into point of sales systems and confirm orders
- Calculated order amounts and inform customers about their payables
- Provided customers with information on estimated wait times
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Shift Manager
Shake Shack
11.2018 - 12.2019
- Relay orders to kitchen staff members and follow up on them
- Uphold our standards of excellence and hospitality
- Managed all functions on our daily checklist, handled payroll and scheduling
- Focused attention on team development, oversaw inventory, quality, and safety
- Managed the facility, lead, and developed community relations
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Graduate Diploma -
Martin De Porres High School
Queens, NY06.2018
Skills
- Responsible key holder
- Familiar with fast food restaurant activities
- Understanding of point-of-sale systems
- Understanding of cash-handling procedures
- Ability to prepare employee evaluation reports
- Ability to work various shifts
- Verbal communication skills
- Organizational skills
- Theft prevention
Certification
- NYS Driver’s License, 08/22/19, 08/22/26
- Qualifying Certificate in Food Protection, 05/01/17
Timeline
Loss Prevention Officer
KITH
06.2021 - 03.2025
Shift Manager
Five Guys
08.2020 - 06.2021
Crew Member
Taco Bell
01.2020 - 08.2020
Shift Manager
Shake Shack
11.2018 - 12.2019
Graduate Diploma -
Martin De Porres High School
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