DREVIS UMTUCH
Summary
Professional banker with substantial experience in financial services, relationship management, and customer satisfaction. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in client consultations, transaction processing, and compliance with financial regulations. Reliable, results-driven, and equipped with solid background in banking operations and customer service.
Overview
9
9
years of professional experience
Work History
Associate Banker-ME
JPMorgan Chase
Portland, OR
04.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in processing loan applications, conducting initial credit assessments for potential borrowers.
- Collaborated with cross-functional teams to streamline account management processes and enhance client satisfaction.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
Social Work Support Worker
Public partnerships under Department Of Human Services
03.2023 - Current
- -Provided Personal and Intensive care to consumers based on their State official and medical faculty needs assessment.
- -Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- -Completed detailed forms to summarize interactions with consumers and booked follow-up sessions.
Fraud and Risk Analyst
Wells Fargo
Portland, OR
04.2020 - 11.2021
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Developed risk assessment reports to support decision-making processes within fraud prevention teams.
- Collaborated with cross-functional teams to enhance fraud detection strategies and improve operational efficiency.
- Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
Personal Banker
Wells Fargo
Portland, OR
02.2017 - 03.2020
- Provided personalized banking solutions to enhance customer satisfaction and loyalty.
- Assisted clients with account management, loan applications, and financial planning strategies.
- Conducted regular financial reviews to ensure compliance with policies and regulations.
- Mentored junior bankers in product knowledge and customer engagement techniques.
Skills
- Portfolio management
- Financial planning
- Self-motivated nature
- Customer relationship management
Timeline
Associate Banker-ME
JPMorgan Chase
04.2025 - Current
Social Work Support Worker
Public partnerships under Department Of Human Services
03.2023 - Current
Fraud and Risk Analyst
Wells Fargo
04.2020 - 11.2021
Personal Banker
Wells Fargo
02.2017 - 03.2020