Drew Bridges
Bellevue,WA
Summary
Detail-oriented HVAC Technican versed in troubleshooting and repairing heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues.
Overview
4
4
years of professional experience
Work History
HVAC Technician II
Kemper Development Company
Bellevue, WA
10.2023 - Current
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed and Repaired heating, ventilation, and air conditioning systems in commercial buildings with precision and attention to detail.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Repaired and replaced motors, bearings and belts.
- Worked overtime, holidays and weekends to accommodate company needs.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
HVAC Maintenance Technician
Straight Arrow Repair
09.2022 - 10.2023
- Worked with team members to install and maintain equipment.
- Performed job tasks while complying with company's safety procedures and guidelines.
- Maintained clean tools, test equipment and work motor vehicles.
- Repaired equipment with new parts and replaced inoperable items.
- Provided key information to customers, educating on equipment, products and services.
- Coordinated efforts with other workers involved in installing and maintaining equipment and components.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Disassembled units, repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Adept at reading blue prints of electrical equipment.
SME OSC (Oracle) Coordinator
Walmart Home Office
08.2020 - 10.2022
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Maintained response times in compliance with internal policies to support business continuity.
- Aligned office departments and increased inter-department communication and data sharing.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provides technical support for the OSC system by troubleshooting defects reported from end users. Triage and prioritize incoming enhancements requests. Provides and supports the implementation of business solutions such as issue/issue type management and requirement documentation. Assists with maintenance and housekeeping of OSC service.
Resolution Coordinator III (SWAT)
Walmart Home Office
02.2022 - 09.2022
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Prepared written opinions or decisions regarding cases.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Work effectively in several different departments depending on demand.
- Assisted others with key information to help keep our team on track and get the job done correctly.
Education
Career Diploma - HVAC/R
Penn Foster Career School
Scranton, PA08.2022
B.A. - Television Production
SAVANNAH COLLEGE OF ART
Savannah, GASkills
- Training and Development
- Multitasking Abilities
- Excellent Communication
- Collaboration
- Self-Motivated
- Decision Making
- Teamwork and Collaboration
- Special Projects
- Service Quality
- Installation and Repair
- Installation Tools
- Installation Planning
- Diagnostic Abilities
- Assembly and Installation
- Problem Analysis
- Work Inspection
- Basic Carpentry
- Worksite Safety
- Troubleshooting Skills
- Troubleshooting
- Maintenance and Repair
- Quality Assurance
- Troubleshooting and Diagnosis
Timeline
HVAC Technician II
Kemper Development Company
10.2023 - Current
HVAC Maintenance Technician
Straight Arrow Repair
09.2022 - 10.2023
Resolution Coordinator III (SWAT)
Walmart Home Office
02.2022 - 09.2022
SME OSC (Oracle) Coordinator
Walmart Home Office
08.2020 - 10.2022
Career Diploma - HVAC/R
Penn Foster Career School
B.A. - Television Production
SAVANNAH COLLEGE OF ART