Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Drew Bullock

Dallas

Summary

Looking to work at a professional company using all of my trouble shooting experience, customer service experience and data entry skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

S.W.C.
05.2024 - Current

Incoming Fullfilement Coordinator

Real Manage
05.2022 - Current
  • Worked cases from the approved que. Doing the cases which might be membership meetings, budgets, postcard, transition letters, Printed these jobs along with the appropriate sized envelopes
  • When needed used production machine which would put the job together and fold the paper and put it in an envelope. Also used postal machine which would add date and proper postal charge.
  • Added paper to printers. Changed printer cartridges for printers in our dept. and other dept.'s when asked. Added paper to check printer and stacked checks.
  • Every two months, took all envelopes and printed postage stickers and organized and filled out refund form so our dept. could get a partial refund for unused postage.

Cust. Serv. Rep.

Real Manage
09.2021 - Current
  • Took incoming calls from h.o.a. customers. Helped with billing questions, gave balances and due dates. Took credit and debit card and check payments. Helped explain violations. Assisted customers with architectural request forms. Sent cases for customers.

Customer service

Great Lakes
05.2024 - 06.2024
  • Took calls from customers to give them their loan balance, loan amount and give them choices for pay off
  • Setting up new loans.

Customer Service

CVS/Caremark P.B.M.
05.2024 - 06.2024
  • Handled high volume incoming and outgoing calls from Providers and customers
  • Educated the customers on their prescription coverage and benefits
  • Assisted customers with refill mail order and retail pharmacy
  • Verified participating providers
  • Assisted with specific client customer accounts utilizing multiple platforms, data-entry.

Customer Service Internet

CVS/Caremark P.B.M.
02.2024 - 06.2024
  • Promoted to the internet web dept
  • Took inbound calls, helped customers with their on-line account did password resets, account deletions, account registrations
  • Filled out internet web error reports
  • Worked with supervisor for special projects working with Excel software and data entry.

Customer service rep.

Volt Temp.
01.2024 - 05.2024
  • Took incoming calls for AT&T U-verse customers
  • Did troubleshooting for t.v., phone and computer
  • Scheduled AT&T tech.'s for in-home repairs
  • Explained U-verse products to customers.

data-entry

P.N.C.
02.2024 - 04.2024
  • Entering check and invoice information, operating a scanning machine, scanning batches of invoices and letters

utility transfer coordinator

Aerotek at Ecova
11.2024 - 04.2024
  • Made calls to utility companies to have electricity, water and natural gas turned on or scheduled to get turned on
  • Transferred to the mail room
  • Opened, sorted, and batched mail
  • Scanned mail into computer system.

Command Center, Resource Planning

CVS/Caremark P.B.M.
12.2024 - 02.2024
  • Promoted to the command center, managed call flow, data-entry, scheduling, entering employee exceptions, entering employee v.t.o/p.t.o
  • Worked with managers and supervisors on a 1 on 1 basis
  • Helped employees with their payroll
  • Experience with workforce management and staffing and date entry.

Education

Certificate - Business / Computing

A.T.I.
Dallas, Tx

Skills

  • Command Center Workforce Analyst
  • Resource Planning
  • Proficient in Windows, Avaya, EWFM, data entry, Word, Excel and Outlook
  • Highly proactive with People Safe, Quantum Leap, AS400
  • Portrays accuracy, responsiveness, reliability in a fast-paced environment
  • Enthusiastic, creative, with demonstrated success in customer and client relations
  • Eager to become a team player in a solid organization
  • Excellent oral and written communications skills
  • Strong time management, problem solving and organizational skills

Accomplishments

Awarded top collections for April.

Timeline

Command Center, Resource Planning

CVS/Caremark P.B.M.
12.2024 - 02.2024

utility transfer coordinator

Aerotek at Ecova
11.2024 - 04.2024

Customer service

Great Lakes
05.2024 - 06.2024

Customer Service Representative

S.W.C.
05.2024 - Current

Customer Service

CVS/Caremark P.B.M.
05.2024 - 06.2024

data-entry

P.N.C.
02.2024 - 04.2024

Customer Service Internet

CVS/Caremark P.B.M.
02.2024 - 06.2024

Customer service rep.

Volt Temp.
01.2024 - 05.2024

Incoming Fullfilement Coordinator

Real Manage
05.2022 - Current

Cust. Serv. Rep.

Real Manage
09.2021 - Current

Certificate - Business / Computing

A.T.I.

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