Drew Collins
Wickford,Essex
Summary
Personal, and driven customer service leader with proven and exceptional guest satisfaction score year after year, energetic and dynamic entertainment director and collaborative team player adept at creating memorable guest experiences in multi-faceted scenarios, including events, tour and private functions. Respected company ambassador and guest liaison dedicated to positively representing the brand by elevating guest experience and encouraging return trips
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Cruise Director
Disney Cruise Line
Cape Canaveral, FL
05.2018 - Current
- Senior Officer currently overseeing 6 Direct Reports and their 81 Crew Members.
- Oversee daily operations of all onboard entertainment offerings including Musician, Variety Acts, Show Flow, Private Functions and Specialty Cruises onboard all 5 ships in the current fleet.
- Assign work to staff, monitor schedules and motivated strong performance in key areas of Entertainment.
- Develop and maintain connections with performers, crew members and shoreside partners to aid in the retention of the teams.
- Worked with Shoreside Partners to create update Location Operating Guides and streamline new hire Training across multiple areas of entertainment.
- Handle guest escalations and provide prompt Guest Service Recovery.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensure consistency in Show Quality, Operations, Team Performance and Scheduling.
- Evaluate team performances and conduct one-on-one reviews for team members.
- Proved successful work within tight deadlines and fast-paced atmosphere.
- Maintain energy and enthusiasm in fast-paced environment.
- Other Positions Held Include: TA Cruise Director (October 2019), Character Manager ( 2016 - 2018), Entertainment & Activities Manager (2012 - 2016) Cruise Staff Entertainment Host (2010 - 2012) Youth Activities Host and Counselor (2009 - 2010)
Attractions Cast Member
Walt Disney World Resort
Orlando, FL
01.2008 - 08.2008
- Ride Operator for Space Mountain - Completed Daily Duties including Set Up and Break Down of attraction, Trainer in all Greeter and Operating Positions, worked special events as scheduled
- Greeter for Pangani Forest Trail and Kilimanjaro Safari - Basic Check of Animals for opening procedures, created and delivered talks on all animals included in locations.
Education
Post Graduate - Hospitality
University of Central Florida
Orlando, FL07.2008
Bachelor of Arts - Media Studies With Public Relations
University of Westminster
London, England10.2007
Skills
- Strong Communication & Presentation
- Multi-Tasking & Adaptability
- Leadership and Mentoring
- Tenacity and Resilience
- Listening and Problem Solving
- Public Announcements and Hosting
Certification
- Disney University Train the Trainer
- Emerging Leaders Facilitator
- Improve Your Move Facilitator
- Crisis Management & Human Behavior
- Crowd Management & Passenger Ship Training
- Personal Survival Techniques
Timeline
Assistant Cruise Director
Disney Cruise Line
05.2018 - Current
Attractions Cast Member
Walt Disney World Resort
01.2008 - 08.2008
Post Graduate - Hospitality
University of Central Florida
Bachelor of Arts - Media Studies With Public Relations
University of Westminster
Similar Profiles
Tom BrunoTom Bruno
Strategic Sourcing Category Manager at Walt Disney Company-Disney Cruise LineStrategic Sourcing Category Manager at Walt Disney Company-Disney Cruise Line
CHINTAN CHOKSICHINTAN CHOKSI
Fitness Director at Disney Cruise Line (Disney Wish)Fitness Director at Disney Cruise Line (Disney Wish)
CINTHYA CANSECO ARCEOCINTHYA CANSECO ARCEO
Merchandise Sales Associate at The Walt Disney Company - Disney Cruise LineMerchandise Sales Associate at The Walt Disney Company - Disney Cruise Line
Tim StenabaughTim Stenabaugh
Senior Technician Walt Disney Theatre at Disney Cruise LineSenior Technician Walt Disney Theatre at Disney Cruise Line
Corinne ClayCorinne Clay
Business Analyst at Bristol City CouncilBusiness Analyst at Bristol City Council