Niamh Cassidy
Donegal, Ireland
Summary
Dynamic leader and effective communicator with a proven track record at Princess Cruises and part of Sun Princess Inaugural Cruise Director's Team, from shipyard to sailing. Dedicated to enhancing guest experiences through exceptional event planning and team collaboration. Excels in multitasking and organizational skills, significantly improving program offerings and staff performance. Expert in fostering guest and team relationships, ensuring seamless, high-quality entertainment and safety. With a keen interest in leadership, I look forward to progressing in my career and sharing my knowledge and skills with my future teams to ensure our guests receive and elevated and inclusive entertainment product.
Overview
6
6
years of professional experience
Work History
Assistant Cruise Director
Princess Cruises
03.2023 - Current
- Assisted with the planning and implementation of entertainment events, contributing to a vibrant and energetic onboard atmosphere.
- Collaborated with other departments to create seamless guest experiences during special events and theme nights.
- Managed daily schedules for various on-board activities, ensuring smooth transitions between events.
- Evaluated guest feedback to continuously refine program offerings for maximum enjoyment and satisfaction while exceeding guest expectations.
- Actively participated in safety drills and emergency response procedures, maintaining a safe environment for all passengers and crew members.
- Maintained accurate records of event attendance, using data to drive future programming decisions.
- Promoted positive relationships among guests by fostering an inclusive environment during events.
- Improved communication between departments by acting as liaison between entertainment staff and other ship personnel.
- Provided support to the Cruise Director in producing and executing high-quality evening shows, contributing to an entertaining atmosphere for all guests.
- Assisted the Cruise Director and became their 'go to' person to step in for the Cruise Director when needed.
- Trained new team members and helped cultivate their skills as Assistant Cruise Directors, raising overall staff performance levels and collaborating together to ensure the best product for our guests.
Hairstylist
One Spa World
10.2018 - 08.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
- Hosted the Spa embarkation day tours and raffle and also the Lotus Spa Hair seminar.
- Created a friendly atmosphere in the salon and worked with other departments to conduct events.
Education
Level 3 Certificate - Leadership & Management
South West College
Fermanagh, Northern Ireland, Uk02-2021
NVQ Level 3 City & Guilds - Hairstyling
South West College
Fermanagh, Northern Ireland, Uk04-2016
Skills
- Exceptional communication
- Team management
- Scheduling proficiency
- Guest and team mate relations management
- Teamwork and collaboration
- Excellent customer service
- Quick problem-solving
- Ability to multi task for efficiency and time management
- Organizational skills
- Excellent communication and interpersonal skills
- Adaptability and flexibility
- Strong leadership
Accomplishments
- Promoted to Assistant Cruise Director from Junior Assistant Cruise Director after one contract.
- Chosen for Sun Princesses Inaugural Cruise Directors team.
- Became the Cruise Director's first choice to step up and support them in their Cruise Director role in their absence on many occasions.
Timeline
Assistant Cruise Director
Princess Cruises
03.2023 - Current
Hairstylist
One Spa World
10.2018 - 08.2019
Level 3 Certificate - Leadership & Management
South West College
NVQ Level 3 City & Guilds - Hairstyling
South West College
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