Drew Corum

In my role, I provided patient supervision and served as a role model within a safe, therapeutic environment. As an advocate, I prioritized helping patients succeed in the therapeutic setting by utilizing trauma-informed care and motivational interviewing techniques. I ensured that patients adhered to the daily program schedule and led various group sessions, including AA, Strengths, CDED, Health & Wellness, and Kick Start Programming. Additionally, I made myself available for one-on-one support, offering positive, recovery-based guidance. Drawing from my personal experience in recovery, I provided counseling to inspire and promote the benefits of a sober lifestyle.

I was tasked with building a new team from the ground up within the Search Quality Department. This involved creating the mission statement, setting quarterly goals, defining KPIs, and establishing the team’s scope. Following a successful launch, we transitioned from an operations-based team to a project management focus.

My team collaborated closely with emerging projects in Indeed’s Alpha and Beta testing programs, acting as a liaison between external department initiatives and the Search Quality Department. Our primary goal was to ensure that these projects aligned with the Job Seeker Focus framework, providing strategic guidance to facilitate smooth adoption and implementation of new products and processes.

In my supervisory role, I directed both the team’s overall strategy and individual team members. I conducted quarterly evaluations, managed S.M.A.R.T. goals for personal development, oversaw OKRs/KPIs for business performance, and led several high-impact projects that influenced core business operations.

Led collaboration with large clients and agencies to design and execute successful marketing campaigns on Facebook's platform. Managed all aspects of campaign implementation within OMS and ad systems, focusing on efficiency and scalability. Consistently monitored campaign performance to identify opportunities for optimization and ROI improvement.

Served as the primary point of contact for advertising partners, proactively managing communication throughout all stages of the campaign life cycle. Collaborated with global internal teams to establish best practices and procedures, ensure consistent client delivery, and facilitate knowledge-sharing across channels and teams.

Led a team of Customer Success Managers (CSMs), each responsible for retaining over $100K in monthly recurring revenue (MRR) from small and medium-sized businesses across various verticals. Focused on driving customer retention and revenue growth through effective people management, coaching, and metric-driven process innovation. Developed and conducted training programs to enhance sales and retention performance.

Collaborated closely with Product and Engineering teams to address customer needs, provide product feedback, and prioritize upcoming developments to improve overall customer satisfaction and business outcomes.