DREW CRUICKSHANK
Lanham,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
CDL Class A Truck Driver
Self-employed
11.2022 - 06.2023
- Dropped and hooked trailers and changed configuration of equipment.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Completed preventive maintenance checks and basic repairs to vehicles.
Customer Service Representative
Sutherland Global
11.2019 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Managed over 50 customer calls per day.
Education
Bachelor of Science - Computer Science And Programming
Southern New Hampshire University
Online2026
Bachelor of Science - Electrical/ Mechanical Engineering
University of Technology
JamaicaHigh School Diploma -
Jose Marti High School
Jamaica06.2016
Skills
Customer Service Representative
- Time Management
- Customer Relations
- Active Listening
- Spreadsheets
- Filing
- Critical Thinking
- Microsoft Excel
CDL CLASS A TRUCK DRIVER
- Manage Loads
- Delivery and Trip Logs
- DOT Compliance
Timeline
CDL Class A Truck Driver
Self-employed
11.2022 - 06.2023
Customer Service Representative
Sutherland Global
11.2019 - 11.2021
Bachelor of Science - Computer Science And Programming
Southern New Hampshire University
Bachelor of Science - Electrical/ Mechanical Engineering
University of Technology
High School Diploma -
Jose Marti High School