DREW EATON
McDonough,GA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Service Delivery Manager
Klarna
01.2022 - Current
- Effectively supervises day-to-day operations for 1st line customer service department
- Works with 1st line shift managers to understand service trends and create plans for continuous improvement
- Leads by example, sets clear standards, and provides straight-forward feedback
- Takes actions to actively promote and motivates workforce, to foster environment for improvement,empowerment, and high performance
- Creates, edits, and alters customer service strategies and procedures to best deliver a satisfying experience for all customers
- Coordinates and conducts small group and individual training sessions based on staff and organizational learning needs
Delivery Courier/ Warehouse Handler
Fedex
04.2021 - 01.2022
- Followed best practices for safety, both on road and while loading and unloading truck
- Communicated with dispatchers, drivers and other team members to make deliveries
- Met delivery deadlines
- Performed basic truck maintenance
- Loaded and unloaded cargo
- Tracked shipments and deliveries
- Obtained client and customer signatures when needed.
Bar Back Manager
PRVLGD Lounge and Bistro
06.2018 - 08.2020
- Was responsible for keeping establishment up to state required code for daily cleanliness and sanitation
- Executed weekly inventory of alcohol at all stations, liquor cage, walk-in cooler and liquor room for Bar Manager to reorder
- Developed and maintained risk management plans for establishment and personnel
- Was responsible for effectively communicating and scheduling bar back and security staff
Founder, Mentor
Southwest Ohio Preparatory School
08.2017 - 03.2020
- Effectively improved grades and behaviors
- Encouraged students to discover their identity and build their future by hosting weekly character-building activities
- Taught youth: job skills, assisted with financial literacy curriculum, and facilitated career readiness training
- Worked with children from diverse backgrounds including ethnicity, gender, age, and disabilities
- Coordinated weekly visits with Southwest Ohio Preparatory School to further expansion of program
- Recruited college students to serve as mentors for purpose of guiding scholars academically, mentally, and emotionally, to help them reach their highest potential
Binding Assistant
University of Cincinnati Library
08.2016 - 06.2018
- Checked in weekly rotation of books and made sure books were prepared to be places on shelves
- Prepared books to be shipped to bindery for repairs
- Organized removal and restoring of library material in their new location in timely manner, while reducing need for additional staff support
Customer Service Representative
Booker & Sons Trucking
08.2016 - 06.2018
- Performed daily basic maintenance checks on trucks
- Provide excellent customer service
- Was responsible for assisting owner in obtaining potential business
- Assisted owner in bookkeeping
- Assisted owner in processing tickets to obtain revenue
- Prompt, thorough, and fair investigation by obtaining relevant facts to determine coverage, origin, and extent of loss
- Reviews and utilizes financial statements to adjust moderately sized business interruption losses
Education
Still Pursuing - Organizational Leadership
University of Cincinnati
Cincinnati, OHSkills
- Collaborative Environments
- Confidential Records Management
- Project Creation
- Active Listening
- Staff Training
- Microsoft Excel
- Customer Relations
- Account Management
- Administrative Support
- Strong Analytical and Problem-Solving Skills
- Computer Proficiency
- Time Management
Affiliations
National Sales Network- December 2022 to present
Timeline
Service Delivery Manager
Klarna
01.2022 - Current
Delivery Courier/ Warehouse Handler
Fedex
04.2021 - 01.2022
Bar Back Manager
PRVLGD Lounge and Bistro
06.2018 - 08.2020
Founder, Mentor
Southwest Ohio Preparatory School
08.2017 - 03.2020
Binding Assistant
University of Cincinnati Library
08.2016 - 06.2018
Customer Service Representative
Booker & Sons Trucking
08.2016 - 06.2018
Still Pursuing - Organizational Leadership
University of Cincinnati