Drew Flynn
Minneapolis,Minnesota
Summary
Security surveillance, administrative and customer service experience
Avigilon security cam trained
Work security/knowledge bar assistant at a medical marijuana dispensary
Knowledgeable in Cannabis/cannabis law and security/transport procedures
Good at working independently (can work/have worked in teams)
Level two security trained (batons, mace/pepper spray, detainment)
Detail oriented and professional
Experience communicating with disabled people
Overview
12
12
years of professional experience
Work History
Dispensary Security/video Surveillance
Vireo Health
Minneapolis, MN
04.2023 - Current
- Promoted security awareness among employees and clients to alleviate risks and breaches.
- Analyzed security procedure violations and developed plans to prevent recurrence.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
Control Room Operator/Administrator
Allied Universal Security/Garda Security
Minneapolis, Minnesota
04.2021 - 04.2023
- Checked well automation and alarms in operational control center and dispatched crews to maximize well performance and runtime.
- Followed safety guidelines to minimize workplace hazards and protect fellow workers from harm.
- Recorded data available through use of recording charts, annunciator systems and other monitoring devices in accordance with standard operating procedures.
- Utilized applicable journals and control system tools to track and record operational system status.
- Identified and reported abnormalities to supervisor for timely corrective actions.
- Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.
- Updated computer data logs and prepared reports to inform next shift about notable needs and incidents.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Monitored and inspected equipment, systems and control boards.
- Recorded and compiled operational data by completing and maintaining forms, logs or reports.
- Opened and closed valves and switches in sequence to start or shut down auxiliary units.
- Regulated power-generating equipment using control boards or semi-automatic equipment.
- Completed tests of boiler water, plant condensate and chilled water to assess conformance with specifications.
- Detected and recorded suspicious employee activities.
- Observed guest behaviors for indications of unauthorized or criminal activities.
- Monitored security footage and patrolled areas to remain aware of unusual activity.
- Completed daily logs and generated reports detailing surveillance and findings.
- Completed daily log of surveillance observations.
- Monitored establishment activity to proactively identify suspicious behavior.
- Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
- Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
- Reported violations and suspicious patrons to supervisors.
- Developed log of surveillance observations to track suspicious activity.
- Supervised and trained new team members in surveillance operations and best practices.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Communicated violations to appropriate personnel and followed up with detailed documentation of incidents.
- Trained surveillance observers to operate equipment and monitor activity.
- Monitored security footage and patrolled areas to remain aware of unusual activity.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Improved office organization by developing filing system and customer database protocols.
- Checked office stock to determine supply levels and maintain inventory.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Dock Security/Video Surveillance/Security Officer
Allied Security
Minneapolis, Minnesota
02.2019 - 04.2022
- Warned persons of rule infractions or violations and evicted violators from premises.
- Guarded restricted areas to prevent unauthorized entry.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Observed patrons and customers to quickly address security situations.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
- Rendered assistance to accident victims and other persons requiring first aid for physical injuries or medical crises.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Maintained safe and secure environments for court proceedings.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored security cameras to identify and respond to suspicious activity.
Usher
Gutherie Theater
Minneapolis, MN
02.2017 - 02.2018
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between and after shows.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Determined authenticity and applicability of presented tickets.
- Complied with health and sanitation practices and procedures.
- Processed admission payments and provided tickets.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Greeted and assisted customers to foster positive experiences.
- Maintained positive working relationship with fellow staff and management.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Assisted patrons with handicaps to appropriate seating.
- Recognized security risks to properly handle situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Guest Service Assistant
Target
Minneapolis, MN
01.2016 - 02.2017
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Education
Some College (No Degree) - Business Management
Minneapolis Community And Technical College
Minneapolis, MNSkills
- High Level of Integrity
- CCTV Surveillance
- Weapons Training
- Conflict Resolution Techniques
- Report Generation
- CCTV Monitoring
- General Security
- Surveillance
- Document Management
- Investigative Skills
- Interior and Exterior Patrol
- Night and Safe Deposit Procedures
- Stationary Surveillance
- Fluent in French
- Access Control
- Arrest Procedures
Timeline
Dispensary Security/video Surveillance
Vireo Health
04.2023 - Current
Control Room Operator/Administrator
Allied Universal Security/Garda Security
04.2021 - 04.2023
Dock Security/Video Surveillance/Security Officer
Allied Security
02.2019 - 04.2022
Usher
Gutherie Theater
02.2017 - 02.2018
Guest Service Assistant
Target
01.2016 - 02.2017
Some College (No Degree) - Business Management
Minneapolis Community And Technical College
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