Erica L Hayes
Charlottesville,VA
Summary
Highly motivated and dedicated healthcare professional with extensive experience as a Clinical Liaison, specializing in both sub-acute and acute care rehabilitation services. Proven track record in effectively facilitating patient admissions, advocating for patient needs, and maintaining accurate patient data. Skilled in building and maintaining strong relationships with patients, families, and referral sources. Adept at collaborating with interdisciplinary teams to establish and implement patient care plans. Additionally, experienced as a Licensed Occupational Therapy Assistant, proficient in treating sub-acute and chronic patients in skilled nursing facilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Post-Acute Clinical Liaison, Transitions of Care
UVA Health
Charlottesville, VA
07.2024 - Current
- Promoted positive interactions between the organization and external referral sources.
- Coordinate safe discharge plans, and facilitate effective medication reconciliation.
- Deliver targeted education services to empower patient self-efficacy.
- Implement strategies to reduce subsequent ED visits and repeat admissions.
- Foster multidisciplinary communication to support patient progression and optimal outcomes.
- Monitored patient outcomes to identify improvement opportunities.
- Educate patients and families on post-discharge care plans.
- Document weekly patient follow-up visits, goals of care, and discharge summaries in MyChart, utilizing Epic to ensure accurate, up-to-date patient records.
- Complete the initial patient transition assessment upon SNF admission to ensure a seamless transfer of care.
Clinical Liaison
Sheltering Arms Institute
Richmond, VA
10.2022 - 07.2024
- Embodied clinic philosophy, policies, procedures and services to serve and support patients and families.
- Facilitated patient admissions and served as an intermediary throughout the admission process.
- Conducted patient intake evaluations and assessed their suitability for admission.
- Tracked patient clinical records and data, maintaining accurate and up-to-date information.
- Collaborated with staff and physicians to improve processes related to patient admissions and care.
- Specialized in acute care, including spinal cord injuries, multi-trauma, stroke, neuro-rehabilitation, traumatic brain injuries, and cardiac rehabilitation.
- Marketed and networked to referral sources on an ongoing basis, establishing and maintaining relationships to drive patient referrals.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Counseled patients on potential financial liabilities and payment requirements.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Clinical Rehab Liaison/Admissions Liaison
UVA Encompass Health Rehab Hospital
Charlottesville, VA
05.2021 - 09.2022
- Handled insurance authorization duties and verified that each met standards of admissions.
- Compiled and analyzed marketing data to generate reports for corporate office.
- Coordinated an effective admissions process for all patients through pull through of clinical documentation
- Receive referrals, gather and verify pertinent information into hospital system.
- Provided hospital tours for prospective patients and their family members.
- Updated supervising physicians with observations and concerns. Assessed patient conditions, monitored behaviors and updated physicians.
- Educated patients on various resources, services and programs to maximize care.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
Realtor
Watson Realty Corporation
Champions Gate, FL
09.2019 - 02.2021
- Promoted properties via advertisements, open houses and multiple listing services.
- Met with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
- Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
- Scheduled home viewings with potential buyers.
- Advised clients on market conditions, prices and legal requirements.
- Managed real estate transactions from initiation to closing.
- Prepared representation contracts, purchase agreements and closing statements.
Occupational Therapy Assistant
Valencia Hills Health and Rehab Center
Lakeland, FL
11.2011 - 02.2021
- Well versed in performing various treatments under the supervision of an OTR.
- Served as a fieldwork educator for OTA students by providing hands-on clinical mentoring and training.
- Treat sub-acute and chronic patients in a skilled nursing facility under the supervision of occupational therapists in order to improve their daily living skills, socialization, and physical coordination.
- Respected and maintained the privacy and confidentiality of all patients.
- Performed daily bedside activities of daily living, following the plan of care set forth by the OTR.
- Entrusted with the department's annual and quarterly screening of long-term care residents.
- Assessed residents' and patients' needs for custom seating and wheelchair modifications.
- Work with various PAMs, orthotics, and adaptive equipment in order to optimize patient results and independence.
- Weekly meetings with families and staff regarding progress and discharge planning.
- Managing a weekly caseload of patients including geriatric and adult patients with dementia, cerebrovascular accidents, cardiac issues, COPD, Parkinson’s disease.
- Delegated facility maintenance tasks to aides for the cleanliness and preparedness of treatment rooms.
Education
A.S. Degree - Occupational Therapy
Polk State College
Winter Haven, FLSome College (No Degree) - Psychology And Special Education
Rhode Island College
Providence, RIAffiliations
Florida Occupational Therapy Association Myra McDaniel Student Leadership Award
Polk State College SALO Award for OTA member of the Year
Class President of the Polk State College OTA Program
Values in Action Award Recognition - Sheltering Arms Institute
Certification
LSVT BIG Clinician Parkinson's Certification - Active
essentiALZ Alzheimer's Association Certification - Active
Dementia Care Specialist Certification from Johns Hopkins University School of Medicine- Active
License's
Licensed Occupational Therapy Assistant - Common Wealth of Virginia Virginia Department of Health Professions License # 0131002416
Timeline
Post-Acute Clinical Liaison, Transitions of Care
UVA Health
07.2024 - Current
Clinical Liaison
Sheltering Arms Institute
10.2022 - 07.2024
Clinical Rehab Liaison/Admissions Liaison
UVA Encompass Health Rehab Hospital
05.2021 - 09.2022
Realtor
Watson Realty Corporation
09.2019 - 02.2021
Occupational Therapy Assistant
Valencia Hills Health and Rehab Center
11.2011 - 02.2021
A.S. Degree - Occupational Therapy
Polk State College
Some College (No Degree) - Psychology And Special Education
Rhode Island College
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