Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mackenzie McMahan

Nebo,NC

Summary

Proven track record in customer relations and patient education within healthcare. Expertise in fostering community relationships and facilitating smooth transitions to post-acute care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Post Acute Transitions Specialist

CarePartners Health Services
Marion, NC
05.2019 - Current

-Act as coordinator between external and internal referral sources to CarePartners post acute service lines of home health and hospice

-Cultivate and grow relationships with community physician practices, Skilled Nursing Facilities, Assisted Living Facilities, hospitals, and other community referral sources

-Work closely with discharge planners and referral coordinators to facilitate smooth transition for patients moving into post-acute care settings

-Host service education meetings with referral sources and community members to increase knowledge around CarePartners Health Service lines

-Establish and maintain relationships with referral sources

-Meet with patients and families as requested to provide educational resources and screen needs for appropriate service line

Hospice Community Outreach

Hospice of McDowell County
Marion, NC
06.2014 - 05.2019

-Worked as hospice community relations representative in McDowell County

-Attended Health Fairs and Career Fairs in the area to increase education around hospice care

-Drive hospice referrals by building relationships with community stakeholders in assigned territory

-Educated community, faith groups, senior centers, and local organizations on hospice benefits

-Supported families and referral sources through intake/referral process

-Follow up communication to referral sources

-Developed marketing plans to promote community engagement efforts

Education

MBA - Master of Business Administration

Appalachian State University
Boone, NC
12-2018

Bachelor of Science - Healthcare Management

Appalachian State University
Boone, NC
05-2014

Skills

  • Customer relations
  • Analytical thinking
  • Documentation management
  • Management collaboration

Certification

Notary Public North Carolina

- Expires 3/13/2031

Timeline

Post Acute Transitions Specialist

CarePartners Health Services
05.2019 - Current

Hospice Community Outreach

Hospice of McDowell County
06.2014 - 05.2019

MBA - Master of Business Administration

Appalachian State University

Bachelor of Science - Healthcare Management

Appalachian State University
Mackenzie McMahan