Shannon Ferrero
Indialantic
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
25
25
years of professional experience
Work History
Post Acute Care Sales Representative
Medline Industries, Inc
01.1999 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Bachelor of Arts - Psychology
University of South Carolina - Columbia
Columbia, SC12.1993
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Territory Growth
- CRM proficiency
- Staff Training
- Product and service knowledge
- Sales Presentations
- Sales closing
- Upselling and Cross Selling
- Objection handling
Accomplishments
*Quota Achiever- 1999
* Quota Achiever and Trip winner- 2000
* Selected for Medline University trip to Germany- 2001
* Quota Achiever/First Time $2 million in sales-2002
* Quota Achiever/First Time $3 million in sales- 2003
* Top Sales in product category- Cruise to Alaska-2003
* Sales training program- 2004, 2005
* Quota Achiever- 2004
* Quota Achiever/trip winner/First Time $4 million in sales-2005
* Quota Achiever/First Time $5 million in sales- 2008
* Quota Achiever- 2010
* Quota Achiever and Trip winner- 2013, 2014
* Quota Achiever/First Time $6 million in sales- 2016
* Quota Achiever- 2019
* Quota Achiever and Trip winner- 2020, 2021, 2022
* President Award winner- 2021
* Divisional Sales rep of the year- 2021
* Quota Achiever- 2023
* Sales training program- 2023 to current
Timeline
Post Acute Care Sales Representative
Medline Industries, Inc
01.1999 - Current
Bachelor of Arts - Psychology
University of South Carolina - Columbia
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