Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Lola Carlisle

Fort Wayne,IN

Summary

A fast learning, ambitious person who loves working with people hands on. Enjoys a fast paced environment and loves being challenged while expanding new and existing skills.

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

11
11
years of professional experience

Work History

Post Acute Care Coordinator

CareCentrix
05.2023 - Current
  • Manage patients records with HIPAA authentication
  • Answer calls for patients, Medical professionals, Skilled Nursing Facilities, Inpatient Rehab, Long Term Acute Care facilities and coordinating Health plans regarding authorization for inpatient stay
  • Provide excellent customer service as well as empathy with questions and concerns regarding authorizations and services
  • Screen medical faxes sent over by discharging and accepting facilities to verify all necessary medical information is listed
  • Meet and maintain all call and fax metrics set forth by Carecentrix
  • Enter authorization requests for inpatient stay; edit update and cancel requests based on caller requests
  • Verify insurance eligibility as well as provider network status with health plan
  • Provide authorization requests status and updates

Team Lead

Conduent
12.2021 - 04.2023
  • Manage client records
  • Provide policy and service information
  • Assist customers with a warm and professional attitude
  • Answer calls from customers with questions about the Lifeline Program
  • Resolve customer information and complaints
  • Review applications; Process qualified applications
  • Work with service providers to get consumers enrolled into the Lifeline program
  • Help consumers find companies that offer Lifeline
  • Work multiple chats to assist agent with questions concerning calls
  • Take escalation calls
  • Process over the phone applications

CSR - Customer Service Representative

Conduent
08.2021 - 12.2021
  • Manage client records
  • Provide policy and service information
  • Assist customers with a warm and professional attitude
  • Answer calls from customers with questions about the Lifeline Program
  • Resolve customer information and complaints
  • Review applications; Process qualified applications
  • Work with service providers to get consumers enrolled into the Lifeline program
  • Help consumers find companies that offer Lifeline

CSR - Customer Service Representative

CFA Staffing/Conduent
06.2021 - 08.2021
  • Manage client records
  • Provide policy and service information
  • Assist customers with a warm and professional attitude
  • Answer calls from customers with questions about the Lifeline Program
  • Resolve customer information and complaints
  • Review applications; Process qualified applications
  • Work with service providers to get consumers enrolled into the Lifeline program
  • Help consumers find companies that offer Lifeline

Customer Service Representative

PAYFLEX / AETNA
08.2019 - 10.2020
  • Responds to requests and calls from customers related to client specific programs and products
  • Identifies and responds to customer's needs based on designated procedures of account/client
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues

Cashier

Lassus Handy Dandy
10.2018 - 05.2019
  • Greet all incoming customers in a fast paced, friendly environment
  • Keep store presentable and appeasing for potential customers
  • Go over and beyond to meet goals and expectations required to keep a proficient and successful reputation
  • Total customers' purchases as well as gas with great accuracy and the ability to return change correctly
  • Regularly walk the premises to check for debris, change trash, and help any customers with issues with pumping gas

Teller

Wells Fargo
03.2014 - 12.2016
  • 3 years teller experience
  • Excellent customer service skills with the ability to recognize and offer services and needs to improve financial stability
  • Process monetary transactions such as but not limited to; making deposits and cashing checks within banking limits for personal and business customers
  • Make payments for loans, credit cards, and lines of credit
  • Processing outgoing and incoming cash shipments
  • Balancing personal till and cash vaults
  • Building rapport with existing and potential customers
  • Manage business and personal accounts of customers with proficiency

Education

Core 40 Diploma -

Snider High School
Fort Wayne, IN

Skills

  • Computer Skills
  • Customer Service
  • Cash Handling
  • Cashier Customer Service
  • Call Center
  • Team Member
  • People Person
  • Pricing
  • Basic Math
  • Typing
  • Organizational Skills
  • Account Management
  • Microsoft Word
  • Microsoft Outlook
  • Computer Literacy
  • Auditing
  • Phone Etiquette

Additional Information

16+ years of face to face customer service skills as well as cash handling. Before becoming interested in finance, the service industry of different restaurant venues and bars was the main focus. The skill of hands on and personal interaction with different people is an amazing life experience. Being a people person with the personality to handle any and most situations; also being a motivated, fast learner is a great life skill to possess. Being challenged and pushed to the fullest potential is a great motivation.

Timeline

Post Acute Care Coordinator

CareCentrix
05.2023 - Current

Team Lead

Conduent
12.2021 - 04.2023

CSR - Customer Service Representative

Conduent
08.2021 - 12.2021

CSR - Customer Service Representative

CFA Staffing/Conduent
06.2021 - 08.2021

Customer Service Representative

PAYFLEX / AETNA
08.2019 - 10.2020

Cashier

Lassus Handy Dandy
10.2018 - 05.2019

Teller

Wells Fargo
03.2014 - 12.2016

Core 40 Diploma -

Snider High School

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Lola Carlisle