Kate Lunde
Bradenton,Florida
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable of project management principles, business processes, and best practices for customer service. Possesses strong communication and interpersonal skills with a demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing a solid understanding of industry trends, excellent communication skills, and talent for a strategic approach.
Overview
26
26
years of professional experience
Work History
Post-Acute Care Coordinator
Manatee Health at Home
10.2022 - Current
- Coordinate home healthcare for patients preparing for discharge from the hospital and the community
- Develop strong relationships with Case Management, physicians in the hospital system, and community members to grow the market share of a new home health company
- Design and implementation of successful marketing campaigns quarterly
- Build strategic relationships and partners with key industry players, agencies, and vendors
- Work closely with ACO administrators to refine and define quality home health care within ACO expectations, including quarterly data review and analysis
- Address and follow up on patient concerns/questions with appropriate team members.
Director of Marketing
Trilogy Home HealthCare
03.2018 - 10.2022
- Develop strategies and tactics to market a brand-new Home Health Agency locally
- Design and implementation of successful marketing campaigns every quarter
- Build strategic relationships and partners with key industry players, agencies, and vendors
- Prepare and monitor the marketing budget on a quarterly and annual basis, including strategically allocating funds
- Analysis of the performance of the marketing campaign, performance versus goals, and sharing knowledge with team
- Collaborate directly with BPCI conveners to maintain communication between crucial personnel and home health agencies, leading to quality patient outcomes, including data review and analysis of episodes
- Work closely with ACO administrators to refine and define quality home health care within ACO expectations, including quarterly data review and analysis.
Sales Success Coach
Nurse on Call by Brookdale
08.2016 - 03.2018
- Worked directly with new Home Health Coordinators, orienting them to the sales process, sales circle, and other needs that were identified during the orientation
- Coached established Home Health Coordinators on the continual development of relationships with established accounts and helped identify potential new lines of business
- Utilized ride-alongs to enhance results with new and established Home Health Coordinators
- Identified opportunities for skills improvement and implemented a process for new and established Home Health Coordinators
- Coached home health coordinators to work closely with the clinical team to ensure the best possible outcome for patients and referral sources
- Identified sales trends, opportunities, and challenges in the market.
Home Health Coordinator
Nurse On Call
10.2011 - 08.2016
- Developed the Bradenton/Sarasota market by gaining referrals to Home Health Services
- Increased home healthcare referrals by marketing to physicians, hospitals, assisted living, and skilled nursing facilities
- Identified new lines of business, successfully marketing to various entities within a medical office
- Enhanced clinical and clerical personnel's understanding of the benefits of home health and increased market share within the territory
- Participation in team building and sales training events
- Addressed client concerns and ensured the resolution of issues promptly
- Delivered ongoing market analysis and assessment of competitors
- Retained accounts through the development of solid relationships with key decision-makers
- Successfully followed the Nurse on Call Sales Circle to grow business year over year.
CardioSom of Florida
10.2010 - 10.2011
- Developed the Bradenton/Sarasota market by gaining referrals to DME and Health Sleep of Sarasota
- Grew oxygen business by 280% in the first six months in the territory
- Nearly 200 referrals from January 2011 to June 2011
- Ranked first in national sales competition based on new business referrals for oxygen and CPAP
- Established and enhanced organizational visibility within the territory.
Pinnacle Medical Group
01.1998 - 01.2010
- Held increasingly responsible management positions for this multi-specialty physician group practice
- Eliminated unprofitable lines of business and successfully increased revenue through higher productivity and the addition of physicians
- Achieved significant operational turnaround by reducing expenses and increasing revenues
- Analysis of physician productivity, including assessment of E/M coding, insurance credentialing, and Medicare quality assurance programs
- Conducted brainstorming sessions to develop solutions for improving patient care
- Oversight responsibility for hiring and creating inventory monitoring processes and financial systems.
Education
Master of Business Administration -
Webster University
St. Louis, Missouri01.2010
Bachelor of Arts, Psychology -
Memphis University
Memphis, TN01.1996
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Project Coordination
- Discretion and Confidentiality
- Process Improvement
- Project Support
- Staff Management
- Strategic Planning
- Operations Management
Board Of Directors
We Care Manatee, 2019
Timeline
Post-Acute Care Coordinator
Manatee Health at Home
10.2022 - Current
Director of Marketing
Trilogy Home HealthCare
03.2018 - 10.2022
Sales Success Coach
Nurse on Call by Brookdale
08.2016 - 03.2018
Home Health Coordinator
Nurse On Call
10.2011 - 08.2016
CardioSom of Florida
10.2010 - 10.2011
Pinnacle Medical Group
01.1998 - 01.2010
Master of Business Administration -
Webster University
Bachelor of Arts, Psychology -
Memphis University
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