Drew Hicks
Brookfield,IL
Summary
Dynamic professional with extensive experience in client relationship management and contract negotiation at Stratoscope & Ingressotek. Proven track record in designing customized security strategies that enhance guest experiences. Skilled in event planning and staff management, consistently delivering successful outcomes while maintaining composure in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Manager, Client Experience
Stratoscope & Ingressotek
Brookfield, IL
03.2025 - Current
- Partners closely with clients to design and execute customized security strategies that prioritize both safety and guest experience.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Client Relations Manager
Allied Universal Security Services
Las Vegas, NV
02.2023 - 03.2025
- Developed staffing estimates for security events.
- Created event contracts.
- Generated invoices for deposits.
- Finalized and issued invoices.
- Created detailed pro formas for financial forecasting.
- Regulated client communications.
Operations Manager
Century Security & Event Staffing
Las Vegas, NV
10.2016 - 02.2023
- Managed security functions during specialized events.
- Assigned work shifts to staff.
- Oversaw staff operations.
Education
Some College (No Degree) - Kinesiology
College of Southern Nevada
Las Vegas, NVSome College (No Degree) - Criminal Justice
Mississippi Gulf Coast Community College
Perkinston, MSHigh School Diploma -
Ocean Springs High School
Ocean Springs, MS05-2012
Skills
- Client relationship management
- Contract negotiation
- Event planning
- Financial forecasting
- Staff management
- Security operations
Timeline
Manager, Client Experience
Stratoscope & Ingressotek
03.2025 - Current
Client Relations Manager
Allied Universal Security Services
02.2023 - 03.2025
Operations Manager
Century Security & Event Staffing
10.2016 - 02.2023
Some College (No Degree) - Kinesiology
College of Southern Nevada
Some College (No Degree) - Criminal Justice
Mississippi Gulf Coast Community College
High School Diploma -
Ocean Springs High School
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