Ashley Cordova
Buckeye,AZ
Summary
Client-focused professional with 10+ years of experience in client experience management, human resources, and customer retention. Skilled in process improvement, cross-functional collaboration, and building strong client relationships. Adept at optimizing operational efficiency and driving high-performance service delivery.
Overview
11
11
years of professional experience
Work History
Client Experience Manager
Gathering The Kings
02.2024 - Current
- Led onboarding and relationship management for mastermind clients, ensuring a smooth and impactful experience.
- Served as the primary point of contact, supporting client success through proactive communication and system support.
- Collaborated cross-functionally with internal teams to align programs with client goals.
- Evaluated service performance metrics, driving adjustments to enhance operational efficiency and effectiveness.
- Reduced churn rate by identifying at-risk clients early in their lifecycle, implementing targeted interventions to re-engage them effectively.
Human Resources Specialist
Neighborhood Ministries, Office of Refugee and Resettlement
10.2022 - 02.2024
- Oversaw full employee life cycle including hiring, onboarding, orientation, and offboarding.
- Successfully recruited over 90 employees in 2023 to meet program staffing needs.
- Managed biweekly payroll processing and ensured compliance with local, state, and federal requirements.
- Implemented employee retention strategies and HR policies to foster workplace satisfaction and compliance.
- Streamlined recruitment processes, reducing time-to-hire through improved candidate screening methods.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Customer Retention Representative
Cox Communications
01.2021 - 10.2022
- Handled inbound customer concerns and retained accounts through skilled negotiation and issue resolution.
- Utilized product knowledge and empathy to improve customer satisfaction and reduce service churn.
- Achieved top-tier performance metrics for service quality, retention rates, and cross-sells.
- Achieved consistently high call quality scores due to an unwavering focus on professionalism and genuine concern for customers' wellbeing.
Server
Olive Garden
03.2019 - 01.2021
- Provided exceptional service in a high-volume restaurant environment.
- Balanced multiple tables efficiently while maintaining a positive guest experience.
- Handled conflict resolution and guest concerns with professionalism and poise.
- Implemented upselling techniques, contributing to increased sales and enhanced guest experience.
Kids’ Activities / Member Services Assistant Manager
Lifetime Fitness
05.2015 - 10.2018
- Led kids’ programming and member services to boost engagement and exceed monthly participation targets.
- Recruited, onboarded, and managed staff schedules and performance.
- Maintained accurate billing, cash handling, and POS transactions.
- Trained new staff on operational procedures, enhancing team effectiveness and efficiency.
- Developed and maintained strong relationships with members, fostering community and retention.
Education
Certification - Nursing Assistant
Pima Medical Institute
Mesa, AZSkills
- Client relationship management
- Customer service
- Cross-functional collaboration
- Process improvement
- Recruiting and onboarding
- Payroll and timekeeping
- Employee and Client orientation
- Correspondence management
- Operational efficiency
Timeline
Client Experience Manager
Gathering The Kings
02.2024 - Current
Human Resources Specialist
Neighborhood Ministries, Office of Refugee and Resettlement
10.2022 - 02.2024
Customer Retention Representative
Cox Communications
01.2021 - 10.2022
Server
Olive Garden
03.2019 - 01.2021
Kids’ Activities / Member Services Assistant Manager
Lifetime Fitness
05.2015 - 10.2018
Certification - Nursing Assistant
Pima Medical Institute