Drew Hoagland
Wind Gap,PA
Summary
Achieved significant customer satisfaction and revenue growth as Owner/Operator at Taylor'd Edge Farm & Wood Co, leveraging strong communication and expertise. Excelled in overhead line construction at PPL Electric Utilities, demonstrating leadership and a commitment to excellence. Proven track record in fostering team efficiency and driving service improvements. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
2025
2025
years of professional experience
Work History
Owner/Operator
Taylor'd Edge Farm & Wood Co
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Journeyman Lineman
PPL Electric Utilities
09.2014 - 10.2024
- Performed maintenance and reconducting work in varied weather conditions.
- Assisted in the training of apprentice linemen, sharing knowledge and expertise to develop future industry professionals.
- Collaborated with other linemen to complete complex projects efficiently and within specified timeframes.
- Worked on both dead and energized lines.
- Conducted thorough assessments of storm-damaged systems for prompt repair or replacement recommendations.
- Reduced outage durations by quickly diagnosing issues and implementing effective solutions in emergency situations.
- Supported ongoing infrastructure upgrades by replacing outdated poles, wires, insulators, transformers as part of planned initiatives.
- Demonstrated commitment to customer satisfaction by addressing and resolving service-related issues promptly and professionally.
RTC Supervisor (trouble Department)
PPL Electric Utilities
05.2024 - 06.2024
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
No Degree - Lineman Apprentice Program
Northampton Community College
Bethlehem, PAHigh School Diploma -
Nazareth Area High School
Nazareth, PA06-2011
Skills
- Overhead Line Construction
- Bucket truck operation
- Pole setting
- Written and verbal communication
- Three-phase experience
- OSHA Regulations
- Electrical power line installation
- Equipment Inspection
- Lockout/Tagout
- Electrical Troubleshooting
- Employee Motivation
- Staff Management
- Goal-Oriented
Accomplishments
Had a great opportunity to spend 6 months as a safety advocate, traveling the PPL service territory. Observed crews doing energized work methods. All while keeping safety the main focus.
Timeline
RTC Supervisor (trouble Department)
PPL Electric Utilities
05.2024 - 06.2024
Journeyman Lineman
PPL Electric Utilities
09.2014 - 10.2024
Owner/Operator
Taylor'd Edge Farm & Wood Co
No Degree - Lineman Apprentice Program
Northampton Community College
High School Diploma -
Nazareth Area High School
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