Madysson Ruiz
Wind Gap,PA
Summary
Experienced Patient Access Registrar with abackground in hospital and healthcare settings. Familiarity with managing patient information and HIPAA. Strong communicator adept at explaining confusing topics to patients while maintaining empathy and professionalism. Previous work has successfully improved patient experience by streamlining administrative processes. Tech-savvy and smart professional equipped with experience in medical environments and top-notch administrative skills. Works great with colleagues and maintains strong patient relations. Excels at following procedures and independently handling common questions and concerns.
Overview
8
8
years of professional experience
Work History
Patient Access Registrar
St. Luke's University Hospital & Health Network
Easton, Pennsylvania
06.2023 - Current
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Monitored patient flow within the department and communicated any delays to management staff.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Performed data entry of demographic, financial, insurance, and clinical information into the system.
Clerical Scheduler Associate
St. Luke's University Hospital & Health Network
Northampton, Pennsylvania
07.2022 - 06.2023
- Maintained filing systems, both electronically and in paper form.
- Sorted and distributed incoming mail to appropriate departments.
- Scanned documents into digital format for storage purposes.
- Registered patients and scheduled appointments.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Performed receptionist duties such as greeting visitors and answering calls.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Health Call Associate
St. Luke's University Hospital & Health Network
Allentown, Pennsylvania
10.2019 - 05.2021
- Greeted every caller in a friendly, courteous manner while providing efficient resolution of their issue.
- Assisted customers in navigating the company website to locate products and services they were seeking.
- Managed large amounts of incoming calls on a daily basis while maintaining quality standards set by the organization.
- Answered incoming calls from customers regarding product inquiries, complaints and technical support.
- Provided callers with accurate information related to product specifications, availability and pricing.
Sales Associate
Marshalls
Phillipsburg, NJ
01.2017 - 10.2019
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Organized stockroom shelves according to size, color or style.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
Bachelor of Arts - Creative Writing:Journalism
Liberty Universty
Lynchburg, VA05-2025
Skills
- Data entry
- Customer service
- Time management
- Medical terminology
- HIPAA compliance
- Patient registration
- Payment processing
- Electronic health records
- Healthcare systems navigation
- Phone and email etiquette
Leader Qualifications
- Over five years experience as a volunteer leader at Transformation Church in Media departmentleading a ministry with multiple trainees underneath; tackling responsibilities while staying in communication with the team members as well as training new members to learn systems
- Lead in Bible Teaching/Studies named SheBelongs; helping others guide through religious journeys and or questions
Timeline
Patient Access Registrar
St. Luke's University Hospital & Health Network
06.2023 - Current
Clerical Scheduler Associate
St. Luke's University Hospital & Health Network
07.2022 - 06.2023
Health Call Associate
St. Luke's University Hospital & Health Network
10.2019 - 05.2021
Sales Associate
Marshalls
01.2017 - 10.2019
Bachelor of Arts - Creative Writing:Journalism
Liberty Universty
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