Shanice Hill
Houston ,TX
Summary
Results-driven professional with comprehensive experience in patient registration and data accuracy. Notable for strong organizational skills and ability to train new team members, contributing to improved service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Access Registrar
Houston Methodist
Houston, TX
08.2023 - Current
- Managed patient registration processes to ensure accurate demographic and insurance information collection.
- Collaborated with clinical staff to facilitate efficient patient flow and minimize wait times.
- Utilized electronic health record systems to maintain up-to-date patient information and documentation accuracy.
- Addressed patient inquiries regarding registration, insurance verification, and appointment scheduling efficiently.
- Trained new team members on registration protocols and customer service standards to enhance team performance.
- Conducted quality checks on registration data to ensure compliance with organizational policies and procedures.
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Cashiers - Registrar
Northeast Baptist Hospital
San Antonio, TX
05.2019 - 08.2023
- Managed patient registration processes to ensure accurate and timely data entry.
- Developed and implemented training programs for new staff on registration protocols.
- Streamlined admission workflows, enhancing efficiency and reducing wait times for patients.
- Collaborated with medical staff to resolve patient inquiries and improve service delivery.
- Analyzed registration metrics to identify areas for process improvement and implement solutions.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
Associate of Science - Criminal Justice
Houston Community College
Houston, TX03-2027
Skills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- EMR
- Formularies
- Customer service
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Phone and email etiquette
- Data entry
Accomplishments
- Documented and resolved customer concerns, which led to improved customer satisfaction and timely service resolution.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Patient Access Registrar
Houston Methodist
08.2023 - Current
Cashiers - Registrar
Northeast Baptist Hospital
05.2019 - 08.2023
Associate of Science - Criminal Justice
Houston Community College