Jaymie Burtch
Defiance,OH
Summary
Dedicated patient account representative bringing several years' experience in customer service and healthcare support. Well-developed communication, time management and problem-solving abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
Mercy Defiance Hospital
Defiance, OH
02.2005 - Current
- Processed paperwork for discharges, transfers, referrals, authorizations.
- Answered phone calls promptly and directed them to the appropriate person or department as needed.
- Provided support to clinical staff during peak times of activity.
- Provided customer service by addressing complaints or concerns from patients or families.
- Assisted with registering incoming ER patients into the computer system.
- Performed administrative tasks such as filing documents, scanning charts, photocopying forms.
- Maintained confidentiality of all medical records in accordance with HIPAA regulations.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of all patient records.
- Verified patient insurance information and collected copays, if necessary.
- Greeted patients and visitors in a professional manner.
- Inputted patient demographics and other relevant data accurately and efficiently.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Completed relevant insurance and other claim forms.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
Associate of Criminal Justice - Criminal Justice
ITT Technical Institute - Toledo
Maumee, OH06-2013
Skills
- Medical Terminology
- Information Collection
- Insurance Verification
- Patient Registration
- HIPAA Compliance
- Fee Collection
- Registration and Admissions
- Work Quality Evaluation
- Patient Education
- Insurance company knowledgeable
- Customer Service
- Registration management
- Multitasking and Organization
- Quality Assurance
- Pre-Admission Requests
- Money Handling
- Call Screening
- Insurance Billing
- Flexible Schedule
- Regulatory Compliance
- Phone and Email Etiquette
- Payment Processing
- Relationship Building
- Team Collaboration
Certification
- CRCR certified 2024
References
References available upon request.
Timeline
Patient Access Registrar
Mercy Defiance Hospital
02.2005 - Current
Associate of Criminal Justice - Criminal Justice
ITT Technical Institute - Toledo
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