Ashley Trevino
La Feria,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to your team.
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
3
3
years of professional experience
Work History
Patient Access Registrar
Harlingen Medical Center
07.2023 - Current
- Verified insurance information and eligibility, enhancing accuracy of patient records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Processed patient registrations efficiently to ensure timely access to healthcare services.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
Medical Billing Extern
Benchmark Pulmonary Center
04.2023 - 05.2023
- Maintained up-to-date knowledge of healthcare regulations and coding standards for continuous improvement.
- Maintained organized records, leading to improved data accessibility and faster processing of claims.
- Collaborated with healthcare providers to ensure accurate documentation of services rendered for proper reimbursement.
- Posted payments and collections on regular basis.
Education
Certified Medical & Billing Coding Specialist - Medical Billing & Code
05-2023
- 3.8 GPA
- Awarded NHA certificate in Medical Billing & Coding
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Medical terminology
- Eligibility determination
- Medical terminology proficiency
- Customer service
- Problem-solving
- Team collaboration
- Verbal and written communication
- Money handling
- Patient check-in
- Registration and admissions
- Payment processing
- Registration management
- Patient identity verification
- Multitasking
- Attention to detail
Timeline
Patient Access Registrar - Harlingen Medical Center
07.2023 - Current
Medical Billing Extern - Benchmark Pulmonary Center
04.2023 - 05.2023
Southern Careers Institute - Certified Medical & Billing Coding Specialist, Medical Billing & Code