Cheyenne Clements
Yulee,FL
Summary
Dedicated healthcare professional with several years of experience in fast-paced medical environments, currently working as a Unit Secretary in the Emergency Department. Passionate about patient care and supporting healthcare teams, with expertise in patient admission, charting, insurance verification, and administrative tasks. Seeking to leverage skills and soon-to-be CNA certification to further contribute to patient care and support.
Knowledgeable MA/CUSTOMER SERVICE REP with robust background in patient access and registration. Demonstrated ability to streamline admission processes and enhance patient satisfaction. Proven skills in data entry and records management, consistently ensuring accuracy and confidentiality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Registrar
Baptist Medical Center Nassau
Fernandina Beach, FL
07.2025 - Current
- Coordinated patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Facilitated insurance verification and authorization procedures, enhancing patient access to necessary services.
- Streamlined scheduling workflows, improving efficiency and reducing wait times for patients at check-in.
- Collaborated with clinical teams to resolve patient inquiries and improve overall service delivery experience.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
Unit Clerk
HCA Florida Lake City Hospital - Emergency Department
Lake City, FL
05.2019 - 06.2025
- Coordinated patient admissions and discharges, ensuring efficient flow in emergency department.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Assisted nursing staff with patient documentation and communication to streamline care processes.
- Facilitated interdepartmental communication, enhancing collaboration among medical teams for improved patient outcomes.
- Organized and prioritized incoming requests, ensuring timely responses to urgent needs in a fast-paced environment.
- Trained new clerical staff on procedures and systems, fostering a knowledgeable and capable team environment.
- Implemented process improvements that enhanced workflow efficiency within the emergency department operations.
- Oversaw scheduling of diagnostic tests and consultations, reducing wait times for patients receiving critical care services.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
Patient Advocate
Palms Medical Group
Lake City, FL
09.2017 - 04.2019
- Provided clerical support by checking in patients, scheduling appointments, managing patient charts, and performing insurance verifications in real time.
- Verified insurance benefits and ensured proper coding for diagnosis and CPT charges.
- Assisted patients with understanding their insurance policies, co-pays, and co-insurance responsibilities.
Medical Assistant/Front Desk
Southern Internal Medicine
Lake City, FL
05.2016 - 01.2017
- Took patient vitals, conducted patient intake, and maintained accurate medical records.
- Verified insurance information using online tools like Availity and assisted patients with billing inquiries.
- Provided support for patients dealing with dementia, anxiety, and depression, discussing mental health concerns and treatment options.
Front Desk Associate
Doctors Imaging Group LLC
Gainesville, FL
02.2016 - 05.2016
- Managed patient appointments and processed walk-in patients for radiology services.
- Coordinated with other doctors' offices to ensure all necessary documentation and requirements were met.
- Maintained patient confidentiality and ensured timely service delivery.
Front Desk Associate/Insurance Specialist
Physicians Imaging LLC
Lake City, FL
08.2014 - 02.2016
- Verified insurance benefits and assisted patients in understanding their coverage for advanced radiology services.
- Gained extensive knowledge of MRI, CT, Ultrasound, DEXA, and Mammography screenings.
- Managed patient billing, claims processing, and third-party communications to ensure timely payment and service.
Education
High School Diploma -
Columbia High School
01.2011
Skills
- Healthcare Administration: Patient check-in, charting, medical scheduling, multi-line phone systems
- Medical Software: Proficient with MicroMD, Kareo Intergy, Meditech Magic, and Meditech Expanse and other EMR systems
- Technical Skills: Proficient in Microsoft Word, Excel, and medical charting
- CPT coding
- ICD-9/ICD-10
- Insurance verification
- Claims processing
- Medical Records
- Patient Care
- HIPAA compliance
- Strong organization
- Patient registration
- Medical terminology
- Appointment scheduling
- Eligibility determination
- EMR
- Information collection
- Paging systems
- Statistical data management
- Fee collection
- Formularies
- Medical terminology proficiency
- Customer service
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Money handling
- Patient check-in
- Patient education
- Registration and admissions
- Electronic health records
- Relationship building
- Phone and email etiquette
- Flexible schedule
- Data entry
- Conflict resolution
- Policy understanding
- Insurance billing
- Payment processing
- Quality assurance
Certification
- CNA
- CPR Certification
- BLS Certification
Timeline
Patient Access Registrar
Baptist Medical Center Nassau
07.2025 - Current
Unit Clerk
HCA Florida Lake City Hospital - Emergency Department
05.2019 - 06.2025
Patient Advocate
Palms Medical Group
09.2017 - 04.2019
Medical Assistant/Front Desk
Southern Internal Medicine
05.2016 - 01.2017
Front Desk Associate
Doctors Imaging Group LLC
02.2016 - 05.2016
Front Desk Associate/Insurance Specialist
Physicians Imaging LLC
08.2014 - 02.2016
High School Diploma -
Columbia High School