Stefon Wells
Milwaukee,WI
Summary
Confident and adaptable professional with a background in healthcare access, program support, and service operations. Recognized for strong organization, conflict resolution, and accurate data entry. Focused on improving patient experiences, maintaining compliance, and supporting reliable team coordination.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Patient Access Registrar
Javon Bea MercyHealth Hospital
Rockford, Illinois
03.2024 - Current
- Assisted with patient registration at Javon Bea Mercyhealth Hospital through Mercyhealth Access Systems.
- Verified insurance coverage and eligibility to facilitate seamless registration and admissions.
- Entered demographic and insurance details to support accurate hospital records.
- Explained registration steps and hospital forms to patients and family members.
- Collected demographic and insurance information for accurate hospital records.
- Guided patients and families through registration steps and hospital forms to enhance understanding and compliance.
- Reviewed patient identification, referrals, and authorization requirements before service.
- Updated electronic health records with registration details and account changes.
- Assisted emergency department staff with bedside registration and patient intake.
- Followed HIPAA and MercyHealth policies for confidential patient information.
- Coordinated with other departments to secure necessary documentation prior to patient registration.
- Developed positive relationships with physicians, nurses, administrators, and other staff members.
- Answered incoming calls from patients or providers in regards to registration questions or issues.
Program Support Manager
Rock Valley Community Programs Inc.
Janesville, Wisconsin
04.2025 - 06.2026
- Managed daily program support for community services operations.
- Coordinated client intake, referrals, and service follow-up.
- Maintained program records, forms, and confidential documentation.
- Scheduled staff coverage and supported shift communications.
- Monitored compliance with community program policies and procedures.
- Trained support staff on Rock Valley Community Programs processes.
- Created detailed plans outlining steps needed to complete assignments given by management team.
- Coordinated efforts between multiple teams within the organization for successful implementation of various initiatives.
- Conducted assessments of program effectiveness to ensure compliance with established regulations.
- Supervised daily activities of assigned personnel within the program support team.
- Conducted research on new trends in the field and presented findings at meetings.
- Resolved conflicts among staff members or between departments concerning programs or services offered.
- Participated in meetings with external partners regarding collaborative projects.
- Performed administrative tasks such as scheduling appointments and organizing documents.
Assistant Circulation Manager
Rockford Public Library
Rockford, Illinois
12.2022 - 05.2024
- Supervised circulation desk operations for Rockford Public Library patrons.
- Managed patron accounts, holds, renewals, and overdue notices.
- Processed library card registrations and updated borrower records.
- Trained staff on circulation policies and service procedures.
- Resolved patron questions with clear, professional customer service.
- Monitored daily workflows and adjusted staffing support as needed.
- Handled cash transactions, fines, and payment records.
- Analyzed sales data and generated reports for management review.
- Ensured efficient and timely distribution of library materials to patrons.
- Developed strategies for improving customer service at the circulation desk.
- Analyzed usage trends to inform decisions about resource allocation and staffing needs.
- Collaborated with other departments on initiatives related to public access services.
- Implemented innovative technologies to improve efficiency of circulation processes.
- Monitored book reserves to ensure that requested items were available when needed.
Education
High School Diploma -
Wendell Phillips Academy High School
Chicago, IL06-2007
Some College (No Degree) - Early Childhood Education
Grand Canyon University
Phoenix, AZSkills
- Patient registration
- Insurance verification
- Epic charting
- Eligibility screening
- Medical coding
- Health records
- Customer service
- Intake coordination
- Attention to detail
- Effective communication
- Conflict resolution
- Problem solving
- HIPAA compliance
- Fee collection
- Statistical data management
- Strong organization
- Appointment scheduling
- Cross-functional coordination
- Circulation systems
- Patron account management
- Library database management
- Collection circulation
- Records maintenance
- Staff coordination
- Policy compliance
- Data entry
- Report generation
- Clear communication
- Team leadership
- Social media marketing
- Promotional planning
Certification
- CBFR
Affiliations
- Tackle Football Coach
Timeline
Program Support Manager
Rock Valley Community Programs Inc.
04.2025 - 06.2026
Patient Access Registrar
Javon Bea MercyHealth Hospital
03.2024 - Current
Assistant Circulation Manager
Rockford Public Library
12.2022 - 05.2024
High School Diploma -
Wendell Phillips Academy High School
Some College (No Degree) - Early Childhood Education
Grand Canyon University