Dorinda Haynes
BEVERLYHILLS,FL
Summary
Conscientious Patient Access Registrar recognized for high productivity and efficient task completion. Specialized in patient registration, insurance verification, and data entry accuracy. Excel in communication, problem-solving, and time management skills, ensuring seamless front-end hospital operations.
Overview
31
31
years of professional experience
Work History
Patient Access Registrar
HCA FLORIDA CITRUS HOSPITAL
Inverness, Florida
06.2024 - 10.2026
- Daily check in patients for procedures
- Verified insurance and authorizations to ensure coverage for procedures
- Answering phone lines
- Processed payments for medical procedures, facilitating smooth transactions at front desk
- Verifying patients' appointments
- Contacted doctor's offices to obtain necessary patient information for appointments
Certified Nursing Assistant
Citrus Health and Rehab
Inverness
10.2009 - 07.2022
- Assisting residents with their daily needs
- Performing daily scheduled activities
- Interacting with residents and family members
- Charting residents' activities on computer
- Conducted thorough assessments of new patients during intake process
Church Secretary
Fort Cooper Baptist Church
Inverness, Florida
01.2000 - 07.2001
- Answering phone lines and transferring to appropriate persons or departments
- Entered data accurately into the computer system
- Calculating Church tithe along with documenting church members' accounts
- Assisting the public with their needs I.E gas electric and food.
Customer Service Representative
Sitel
Tampa, Florida
04.1999 - 01.2000
- Answering incoming phone calls
- Addressing concerns with customer vehicles
- Interacting with dealership to come to resolution with customers car.
Secretary
Countryside Propane
Plant City, Florida
02.1996 - 04.1999
- Scheduled deliveries, service visits, and account appointments
- Entered orders, invoices, and customer records in office systems
- Handled incoming customer calls to address inquiries and routed propane service requests
Education
Temple Heights Christian School
Tampa, FLSkills
- Patient registration
- Insurance verification
- Authorization checks
- Patient intake
- Registration and admissions
- Patient check-in
- Payment processing
- Healthcare systems navigation
- Data entry
- Appointment scheduling
- Appointment reminders
- Patient identity verification
- Quality assurance
- Quality evaluation
- Time management
- Attention to detail
- HIPAA compliance
- Strong organization
- Phone and email etiquette
- Customer service
- Effective communication
- Written and verbal communication
- Problem solving
- Relationship building
- Strong empathy
- Flexible schedule
- Money handling
- Registration management
References
References available upon request.
Timeline
Patient Access Registrar
HCA FLORIDA CITRUS HOSPITAL
06.2024 - 10.2026
Certified Nursing Assistant
Citrus Health and Rehab
10.2009 - 07.2022
Church Secretary
Fort Cooper Baptist Church
01.2000 - 07.2001
Customer Service Representative
Sitel
04.1999 - 01.2000
Secretary
Countryside Propane
02.1996 - 04.1999
Temple Heights Christian School