Melisa A. Fahey
Port Clinton,OH
Summary
Compassionate and dedicated nursing student pursuing hands-on experience in the medical field, with an expected graduation date of May 2026 from Firelands Regional Medical Center School of Nursing in Sandusky, OH. Proficient in managing patient admissions and registration processes, leveraging strong communication and organizational skills to facilitate seamless operations. Knowledgeable in healthcare regulations and best practices, ensuring compliance and accuracy while maintaining patient confidentiality. Committed to delivering personalized service and quality patient care, with a solid foundation in medical terminology and familiarity with MS Office and EHR systems.
Overview
22
22
years of professional experience
Work History
Patient Access Registrar
H. B. Magruder Hospital
Port Clinton, OH
02.2025 - Current
- Managed patient registration processes, ensuring accuracy and compliance with hospital policies.
- Facilitated insurance verification and pre-authorization for various services and procedures.
- Coordinated patient scheduling, optimizing appointment availability and minimizing wait times.
- Assisted patients in completing forms, enhancing understanding of necessary documentation.
- Led initiatives to enhance patient experience during registration, receiving positive feedback from patients and staff alike.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
Clinical Rotations
FRMCSN
Sandusky, OH
08.2023 - Current
- Achieved comprehensive exposure to clinical operations by rotating through multiple departments, including medical-surgical, dialysis, obstetrics, pediatrics, and psychiatric care. Contributed to patient-centered initiatives in emergency services, digestive health, dietary, detox, and hospice care. Fostered community engagement through active participation in off-site campus activities and volunteer efforts.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Float-Referral Specialist, STNA, Worked as MA, Receptionist
H.B. Magruder Memorial Hospital
Oak Harbor, OH
08.2016 - 08.2019
- Collaborated with the medical staff in the hospital and doctors' offices at all the off-site locations, under appropriate medical supervision monitored vital signs, completed documentation, administered medications, injections, and vaccinations.
- Coordinated patient referrals to specialty services, enhancing continuity of care.
- Managed referral database, ensuring accurate and timely information for clinical staff.
- Collaborated with healthcare providers to streamline referral processes and reduce wait times.
- Educated patients on referral procedures to improve understanding and compliance.
- Trained new staff on referral management systems and protocols, fostering team competency.
- Developed resource materials for patients regarding specialty services available within network.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Scheduled appointments with specialists on behalf of clients.
- Enhanced patient satisfaction by promptly addressing inquiries and resolving issues related to referrals.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Answered phone calls and messages for 419.898.0993-physicians Dr Chad Blunt & Dr Sean Callahan for R.W. Minick medical facility, scheduling appointments, and handling patient inquiries.
STNA
OTTAWA COUNTY RIVERVIEW NURSING
Oak Harbor, OH
01.2004 - 01.2006
- Keeping the Nursing Team aware of any patient updates, performed ADLs, used Hoyer lifts, & fed residents, ensured a clean-living environment for the residents, monitored and reported vitals, and documented all achieved on the residents throughout the day. Gave support to the families. Worked extensively on memory care unit.
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Monitored vital signs and reported changes to healthcare team for prompt intervention.
- Implemented infection control protocols, contributing to a safe environment for residents and staff.
- Trained new staff on best practices in resident care and safety procedures, improving team efficiency.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents' needs.
- Advocated for residents' rights and preferences in care decisions, fostering trust and communication.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Associate of Science - Pre-requisites for nursing school
BGSU FIRELANDS
Huron05-2026
RN - Nursing
FIRELANDS REGIONAL MEDICAL CENTER SN
Sandusky01.2026
Skills
- Empathetic; Organized; Patient Care
- Computer skills (Word, Excel, PowerPoint)
- Registration experience
- Managerial skills
- ALS & BLS Licenses
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Medical terminology
- Eligibility determination
- Information collection
- EMR
- Paging systems
- Fee collection
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Money handling
- Patient check-in
- Registration and admissions
- Phone and email etiquette
- Relationship building
- Quality assurance
- Attention to detail
- Time management
- Patient identity verification
- Organization and time management
- Documentation and recordkeeping
- CPR certified
- Self motivation
- Task prioritization
- Insurance authorizations
- Active listening
- Organizational skills
- Critical thinking
- Reliability
- Excellent communication
- Multitasking Abilities
Timeline
Patient Access Registrar
H. B. Magruder Hospital
02.2025 - Current
Clinical Rotations
FRMCSN
08.2023 - Current
Float-Referral Specialist, STNA, Worked as MA, Receptionist
H.B. Magruder Memorial Hospital
08.2016 - 08.2019
STNA
OTTAWA COUNTY RIVERVIEW NURSING
01.2004 - 01.2006
Associate of Science - Pre-requisites for nursing school
BGSU FIRELANDS
RN - Nursing
FIRELANDS REGIONAL MEDICAL CENTER SN
Guardian Angel Pin
This is an award given by patient's and/or their families to recognize a medical professional for going over and above on patient care