Ricquie Ross
Carrollton
Summary
Brings satisfaction to the customers and gives positivity that the company needs.
Overview
8
8
years of professional experience
Work History
Patient Access Registrar
Medical City Healthcare
07.2024 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Customer Service Representative
Delta Air Lines
10.2017 - 07.2024
- Customer experience specialists take inbound calls and assist passengers with changing reservations or any questions they have about their flight.
Education
High School Diploma -
Haltom High School
Haltom City, TX01.2012
BBA - Health Administration
Texas Women's University
01-2027
Skills
- Administrative experience
- Microsoft Outlook
- Care plans
- Health information management
- Clerical experience
- Data entry
- Office experience
- Typing
- Phone etiquette
- Supervising experience
- Time management
- Food industry
- Serving
- Sales
- Negotiation
- Customer service
- POS
- Food safety
- Leadership
- Cash handling
- Microsoft Word, Excel, Powerpoint, Outlook, Business Management, Data Entry (4 years)
- Strong organization
- Patient registration
- Insurance verification
- HIPAA compliance
- Verbal and written communication
- Patient education
- Phone and email etiquette
- Flexible schedule
Timeline
Patient Access Registrar
Medical City Healthcare
07.2024 - Current
Customer Service Representative
Delta Air Lines
10.2017 - 07.2024
High School Diploma -
Haltom High School
BBA - Health Administration
Texas Women's University