Summary
Overview
Work History
Education
Skills
Timeline
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Ricquie Ross

Carrollton

Summary

Brings satisfaction to the customers and gives positivity that the company needs.

Overview

8
8
years of professional experience

Work History

Patient Access Registrar

Medical City Healthcare
07.2024 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

Customer Service Representative

Delta Air Lines
10.2017 - 07.2024
  • Customer experience specialists take inbound calls and assist passengers with changing reservations or any questions they have about their flight.

Education

High School Diploma -

Haltom High School
Haltom City, TX
01.2012

BBA - Health Administration

Texas Women's University
01-2027

Skills

  • Administrative experience
  • Microsoft Outlook
  • Care plans
  • Health information management
  • Clerical experience
  • Data entry
  • Office experience
  • Typing
  • Phone etiquette
  • Supervising experience
  • Time management
  • Food industry
  • Serving
  • Sales
  • Negotiation
  • Customer service
  • POS
  • Food safety
  • Leadership
  • Cash handling
  • Microsoft Word, Excel, Powerpoint, Outlook, Business Management, Data Entry (4 years)
  • Strong organization
  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Verbal and written communication
  • Patient education
  • Phone and email etiquette
  • Flexible schedule

Timeline

Patient Access Registrar

Medical City Healthcare
07.2024 - Current

Customer Service Representative

Delta Air Lines
10.2017 - 07.2024

High School Diploma -

Haltom High School

BBA - Health Administration

Texas Women's University

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Ricquie Ross