Angel Patterson
Lima,Ohio
Summary
Patient Access Representative with a strong work ethic and meticulous attention to detail. Ensures accurate patient registration, insurance verification, and maintenance of medical records. Proven ability to foster positive interactions with patients and staff, demonstrating excellent communication skills and an empathetic nature. Possesses strong analytical abilities, effective communication, and a collaborative mindset. Eager to contribute to the team's success and further develop professional skills. Positive attitude and commitment to continuous learning and growth ready to make a meaningful impact in the field.
Overview
14
14
years of professional experience
Work History
Patient Access Registrar
Ensemble
09.2021 - Current
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Demonstrated empathy and understanding toward patients facing difficult medical situations, offering support when needed.
Assistant Administrator
Cornerstone ELC
06.2012 - 09.2021
- Promoted good behaviors by using the positive reinforcement method when I was in the classroom as an Assistant Teacher, Lead Teacher and Assistant Administrator.
- Maintained daily records of at least 12 children's individual activities, behaviors, meals and naps. Maintained, filed and kept up to date files for the children, staff and parents.
- Created and implemented a developmentally appropriate curriculum that addressed all learning styles. Established a safe play environment for the children. Supervised school-age children on field trips.
- Developed professional relationships with parents, teachers, and community partners.
- Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
- Trained new hires on state policies and rules along with those of the childcare center.
- Responsible for balancing and the making of employee schedules. I am able to handle difficult situations that clients have with the center or teachers while helping them keep calm. Used proper telephone manners mixed with a caring personality when answering the phones and helping clients.
Assistant Teacher
Building Blocks Daycare
07.2011 - 01.2012
- Promoted good behaviors by using the positive reinforcement method.
- Maintained daily records for at least 12 children's individual activities, behaviors, meals and naps.
- Implemented developmentally appropriate curriculum that addressed all learning styles.
- Established a safe play environment for the children.
- Encouraged children to be understanding of others.
- Observed children for signs of illness and injury.
- Doors had closed
Education
Certification - Early Childhood Education
Four County Career Center
Archbold, OH05.2008
High School Diploma -
Hilltop
West Unity, OH05.2008
Skills
- Proficient in providing administrative assistance
- Consistently supportive and caring approach
- Professional and courteous in interactions
- Skilled in overseeing building administrative functions
- Adaptable to changing circumstances
- Effective problem-solving abilities
- Patient data entry
- Data gathering
- Thorough in quality assurance
- Proven team leadership experience
Timeline
Patient Access Registrar
Ensemble
09.2021 - Current
Assistant Administrator
Cornerstone ELC
06.2012 - 09.2021
Assistant Teacher
Building Blocks Daycare
07.2011 - 01.2012
Certification - Early Childhood Education
Four County Career Center
High School Diploma -
Hilltop
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