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Experienced professional with a robust background spanning over a decade in business analysis, finance, and purchasing administration. I have consistently excelled in roles demanding strategic insight and meticulous execution. I've led cross-functional teams and implemented solutions that enhance operational efficiency and drive business growth. Recognized for surpassing metrics, mentoring teams, and driving impactful initiatives, I have a proven track record of delivering results in dynamic and challenging environments. Proficient in stakeholder management and relationship building, I leverage extensive analytical skills and technical expertise to drive data-driven decision-making and optimize processes. Passionate about harnessing technology and data insights, I am committed to achieving organizational success and strategic objectives effectively.

Dynamic leader with extensive experience in contract and commercial management. Experience with almost 10 years in Revenue Assurance and Fraud management, Contract management and Order management as part of BT Group Business Assurance strategy to enhance the financial controls across the business and reduce leakage and minimize financial and commercial risk to the business. Exposure to Order to cash and experience in collection profile.Skilled in resolving issues, handling customer escalations and providing ideas for process standardization. Understanding the complex contract terms and commercial clauses like MSA, MOU, Contract Governance Report, CCN, Benchmarking, etc. Excelled in people management, driving teams towards success with a keen focus on fraud risk management and client relationship excellence. Proven track record in enhancing financial controls, achieving revenue assurance, and fostering stakeholder relationships.

Dynamic professional with a proven track record in supportive client interaction and care plan management, honed at Family Resource Home Care. Excelled in team collaboration and complex problem-solving, significantly enhancing client satisfaction. Skilled in hospitality management and customer service, adept at creating positive experiences in high-pressure environments.

Detail-oriented Records and Information Specialist with extensive experience in data governance, record retention, and compliance. Collaborative team player skilled in developing and implementing policies to ensure compliance with federal, state, and industry regulations. Proven ability to manage large-scale projects, enhance processes, and maintain accurate documentation to support organizational objectives. Dedicated to fostering a data-driven culture and improving operational efficiencies. Demonstrated proactive and goal-oriented approach with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Drew Kelly

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Server

Register & Server

Customer Service → Accounting Support

Behavioral Technician

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Bachelor’s Degree - Sociology

Associate Degree - Sociology

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Behavioral Technician

Customer Service → Accounting Support

Server

Register & Server

Bachelor’s Degree - Sociology

Associate Degree - Sociology

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