Drew Klomparens
Caledonia,MI
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
2
2
years of professional experience
Work History
DELIVERY DRIVER
Home City Ice
Wyoming, MI
05.2023 - 08.2023
- Developed strong relationships with customers by providing friendly service and responding to inquiries promptly
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients
- Adhered to delivery schedules and deadlines
- Worked closely with supervisors and other members of the team to ensure smooth workflow processes
- Identified problems that may arise during routes and took appropriate corrective action when necessary.
CUSTOMER SERVICE
Tommy's Express
Caledonia, MI
04.2022 - 09.2022
- Assisted fellow team members with tasks as needed to ensure smooth operations of the store
- Provided excellent customer service to patrons, responding promptly and courteously to inquiries and requests
- Demonstrated strong communication skills, both verbally and in written form, to effectively communicate with customers
- Maintained knowledge of current promotions, programs, product knowledge, pricing structures
- Recognized opportunities to upsell products or services based on individual requirements.
GOLF PRO SHOP ASSISTANT
Quail Ridge
Ada, MICHIGAN
06.2021 - 10.2021
- Demonstrated ability to multi-task between multiple customers while providing exceptional service
- Utilized excellent communication skills when interacting with customers both in person and over the phone
- Provided support to Golf Pro Shop Manager by completing assigned tasks in a timely manner
- Successfully resolved customer complaints or escalations using effective interpersonal skills.
Education
BACHELOR OF ARTS (B.A.) IN MARKETING CANDIDATE -
Calvin College
05.2026
High School Diploma -
Caledonia High School
Caledonia, MI06-2022
Skills
- Detail-oriented individual with strong background in handling customer inquiries, managing inventory and performing general repairs
- Proven track record of working effectively with minimal supervision
- Excellent interpersonal and communication skills
Additional Information
- References available upon request
- Actively Playing Division 3 Hockey at Calvin University.
Languages
Spanish
Professional
English
Professional
Timeline
DELIVERY DRIVER
Home City Ice
05.2023 - 08.2023
CUSTOMER SERVICE
Tommy's Express
04.2022 - 09.2022
GOLF PRO SHOP ASSISTANT
Quail Ridge
06.2021 - 10.2021
BACHELOR OF ARTS (B.A.) IN MARKETING CANDIDATE -
Calvin College
High School Diploma -
Caledonia High School