Drew Koski
Minneapolis,MN
Summary
Operations leader with 8+ years of experience managing workforce planning, labor forecasting, process improvement, employee development, and daily operations across high-volume service organizations. Proven ability to lead teams of 60+ employees, implement operational systems, develop scalable training programs, and drive organizational improvements that strengthen workforce performance and operational consistency. Recognized for building high-performing teams, improving communication across departments, and delivering exceptional customer and member experiences.
Overview
9
9
years of professional experience
Work History
Food & Beverage Manager
The Club at Golden Valley
Golden Valley, Minnesota
09.2022 - 06.2026
- Directed front-of-house operations for a private country club serving approximately 500 member families across seven service outlets, overseeing daily operations, service standards, staffing, and member experience across dining, lounges, pool operations, golf concessions, programming, and events.
- Led workforce planning and operational staffing for 60–65 year-round and seasonal employees, managing approximately 1,200–1,500 weekly labor hours and adjusting workforce levels based on demand, seasonality, events, and budget targets.
- Recruited, interviewed, hired, onboarded, and developed approximately 110–145 employees during tenure, establishing structured training, cross-training, coaching, and career-development programs that strengthened staffing stability and supported internal advancement.
- Developed and standardized onboarding programs, training guides, SOPs, and workforce processes, improving employee readiness, operational consistency, accountability, and service execution across multiple departments.
- Led implementation and adoption of HotSchedules and UKG workforce management systems, replacing fragmented scheduling and communication processes with centralized tools that improved visibility, accountability, and administrative efficiency.
- Managed labor forecasting, payroll review, purchasing, inventory planning, vendor relationships, and operational procurement while supporting departmental budgets, staffing objectives, and service standards.
- Strengthened cross-functional coordination between front-of-house, culinary, golf, banquet, engineering, housekeeping, and grounds teams, improving communication, staffing coverage, and operational execution across the organization.
- Served as a primary operational resource for members, resolving escalated concerns, implementing service improvements, and building trusted relationships while maintaining high standards of customer and member experience.
- Planned staffing, logistics, and operational execution for 180+ annual member and club events, including large-scale events serving 200+ attendees, while partnering with leadership and department heads on operational improvements and long-term initiatives.
Department Manager
The Fair on 4
Bloomington, MN
02.2021 - 02.2022
- Promoted into a management role during the launch of a new entertainment and hospitality concept, supporting pre-opening preparation, operational setup, and establishment of service standards.
- Directed daily operations for the axe throwing department while supporting broader venue operations across food & beverage, go-karts, arcade, prize redemption, guest services, and large-scale events.
- Managed a direct team of approximately 15 employees and provided leadership support across a 40–50 employee workforce, including employee coaching, service execution, and cross-department coverage.
- Developed department procedures, training practices, and operational standards while managing scheduling, labor planning, and workforce coverage through 7shifts.
- Oversaw equipment purchasing, target maintenance, safety compliance, employee training, and guest experience standards while identifying operational challenges and implementing workflow improvements.
- Coordinated corporate events and group experiences while partnering with ownership and leadership to improve operations, staffing, and service execution across multiple areas of the business.
Server
Chino Latino
Minneapolis, MN
07.2019 - 09.2021
- Provided high-volume dining service while independently managing sections of 30+ guests, balancing multiple priorities while maintaining service quality and guest satisfaction.
- Collaborated across front-of-house and culinary teams to optimize table flow, communication, order timing, and overall service execution.
- Trained new employees on restaurant procedures, service expectations, and operational standards while resolving guest concerns professionally.
Supervisor of Operations
Nutmeg Brewhouse
Burnsville, MN
01.2017 - 08.2019
- Promoted into a supervisory role shortly after joining a newly opened restaurant concept, taking ownership of front-of-house operations and helping establish service standards, team expectations, and daily operating procedures.
- Oversaw front-of-house operations for an 18-person team of servers and bartenders cross-trained across hosting, food running, and guest service responsibilities.
- Served as a key floor leader responsible for daily service execution, employee support, guest experience, and operational decision-making when management was unavailable.
- Managed opening and closing procedures, cash handling, scheduling, inventory needs, ordering, and vendor communication to support consistent restaurant operations.
- Trained, coached, and developed employees while addressing performance issues, reinforcing accountability, and improving team effectiveness.
- Supported hiring decisions, resolved guest concerns, and maintained strong communication between front-of-house and kitchen teams to improve service execution.
Education
Associate of Applied Science - Recording And Studio Management
Institute of Production And Recording
Minneapolis, MN01-2015
High School Diploma -
Burnsville High School
Burnsville, MN06-2009
Skills
- Operations Management
- Workforce Planning & Scheduling
- Team Leadership & Employee Development
- Recruiting, Interviewing & Onboarding
- Process Improvement & SOP Development
- Vendor & Purchasing Management
- Budget Administration
- Payroll & Timekeeping Oversight
- Customer & Member Relations
- Service Recovery & Conflict Resolution
- Training Program Development
- Cross-Functional Communication
- Event & Project Coordination
- Change Management
- Software: HotSchedules, UKG, Paylocity, 7Shifts, Microsoft Excel, Microsoft Word, Beanworks AP, ForeTees, Canva, Adobe InDesign (basic)
Professional Development
Club Management Association of America (CMAA)
Upper Midwest Chapter Member
Participated in professional development programs focused on:
- Leadership Development
- Club Operations
- Employee Engagement
- Workforce Management
- Service Excellence
- Operational Best Practices
- Employee Retention Strategies
- Coaching & Performance Management
- Workplace Communication
- Team Development
- Leadership Effectiveness
Timeline
Food & Beverage Manager
The Club at Golden Valley
09.2022 - 06.2026
Department Manager
The Fair on 4
02.2021 - 02.2022
Server
Chino Latino
07.2019 - 09.2021
Supervisor of Operations
Nutmeg Brewhouse
01.2017 - 08.2019
High School Diploma -
Burnsville High School
Associate of Applied Science - Recording And Studio Management
Institute of Production And Recording