Drew Lacey
Corona,CA
Summary
Highly motivated worker, ready to learn, and contribute to team success. Skillfully creates and maintains professional and loyal relationships with co-workers, staff, and customers, while receiving and managing orders from administrative and sales employees.
Dedicated to tasks with forward-thinking approaches, and a clear focus on continuous improvement. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Resourceful Food Service Worker recognized for ability to complete tasks efficiently and with high productivity. Specialize in safe food handling, customer service, and inventory management. Excel in fast-paced environments using strong communication skills, adaptability, and teamwork to ensure seamless operations.
Overview
12
12
years of professional experience
Work History
Etsy Shop Owner
Eventdetailsanddesigns
Corona, CA
09.2020 - Current
- Resolved issues quickly through meticulous research and quick decision making.
- Maintained an organized database of customers' orders and transactions for easy retrieval when needed.
- Reviewed feedback from customers about their experiences with the shop's products and services.
- Updated payment gateway settings to ensure transactions are securely processed online.
- Conferred with customers to understand needs and finalize purchase orders.
- Created decorative pieces for customers homes or events
- Developed marketing strategies for promoting the shop on social media platforms such as Instagram, Facebook, Twitter, Pinterest, and YouTube.
Bartender
Ballast Point Brewery
Anaheim, California
09.2021 - 07.2025
- Served meals in a timely manner according to established guidelines.
- Ensured compliance with all health department regulations concerning food safety procedures.
- Set up banquet rooms for special events such as weddings or corporate functions.
- Maintained a clean workstation throughout shift, including tables, chairs, floors, walls, refrigerators.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided excellent customer service.
- Provided feedback on job performance to increase efficiency and effectiveness in the workplace.
- Identified areas where additional training was needed and provided individual instruction as required.
Food Server
Anchos Southwest Grill & Bar
Riverside, CA
09.2013 - 05.2020
- Provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Seasonal Worker
Pumpkin Patch
Yucaipa, CA
09.2019 - 10.2019
- Stocked the station in an organized and fast manner before opening
- Created the signs in front of the station to attract guests
- Writing down orders while managing payments and keeping the customers without delay
Education
Bachelor of Science - Vocational Nursing
Stanbridge College
Irvine, CA01-2016
High School Diploma -
Eleanor Roosevelt’s High School
Corona, CA06.2013
Skills
- Business awareness
- Attention to detail
- Communication skills
- Organization
- Work ethic
- Customer service
- Problem solving
Affiliations
- Design and create home and party decorations
- Creating ideas to open a farmers market stand
- Bake to sell
Timeline
Bartender
Ballast Point Brewery
09.2021 - 07.2025
Etsy Shop Owner
Eventdetailsanddesigns
09.2020 - Current
Seasonal Worker
Pumpkin Patch
09.2019 - 10.2019
Food Server
Anchos Southwest Grill & Bar
09.2013 - 05.2020
Bachelor of Science - Vocational Nursing
Stanbridge College
High School Diploma -
Eleanor Roosevelt’s High School