Drew Michael Patten
Pembroke Pines,FL
Summary
Detail-oriented IT professional with a Bachelor of Science in Information Technology and hands-on experience in technical support and system troubleshooting. Certified in Network Administration and Technical Support, with strong problem-solving skills and a focus on effective issue resolution. Committed to continuous learning and knowledgeable in networking fundamentals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Breach Specialist
Epiq Global
Atlanta, Georgia
11.2025 - Current
- Resolved support requests and issues to enhance user satisfaction
- Provided first-level technical support to ensure smooth user experience
- Assisted with workstation setup and software upkeep
- Addressed customer inquiries and concerns to maintain service quality
Head Chef / Hospitality Operations Lead
Amicis Italian Ristorante
Pembroke Pines, Florida
07.2020 - Current
- Delivered exceptional customer service in fast-paced hospitality environment, efficiently resolving guest and operational issues
- Supervised and trained team members, ensuring consistent service delivery and adherence to procedures
- Collaborated with management to enhance operational efficiency and minimize service delays
- Implemented new technologies to improve customer satisfaction
- Developed scheduling and inventory systems to streamline daily operations
- Demonstrated strong problem-solving, communication, and time management skills
- Documented processes and maintained accurate operational records
Education
Bachelor of Science - Information Technology
Broward College
Davie, Florida12-2025
Skills
- Help Desk & IT Support
- Customer service
- Hardware and software troubleshooting
- First-level technical support
- Password resets and account management
- Remote desktop support
- Incident documentation and escalation
- Networking
- TCP/UDP
- DNS
- DHCP
- LAN/WAN fundamentals
- Network troubleshooting
- Basic firewall and security concepts
- Windows 10/11 administration
- Linux fundamentals
- Microsoft 365 (Outlook, Word, Excel)
- Software installation and configuration
- Active Directory (basic user and group management)
- Command line (PowerShell, Bash – basic)
Academic Hands On Projects
- Help Desk Troubleshooting Lab, Diagnosed and resolved common end-user issues including login problems, connectivity issues, and software errors. Practiced proper ticket documentation and escalation procedures.
- Network Configuration Project, Configured IP addressing, DNS, and DHCP in a simulated network environment. Tested connectivity and resolved network performance issues.
- Windows System Administration Project, Created and managed local and domain user accounts. Installed updates and configured system security settings.
Certification
- Network Administration Certification, Broward College
- Advanced Technical Support Certification, Broward College
References
- Stephen Alberti, Owner of restaurant, Amicis Italian Ristorante, 954-288-8581
- John Kulhanjian, Hospitality and IT expert, 954-931-9951, jk2enterprise@gmail.com
- Joseph Szczepaniak, Pembroke Pines Police Department, 954-804-5630
Timeline
Data Breach Specialist
Epiq Global
11.2025 - Current
Head Chef / Hospitality Operations Lead
Amicis Italian Ristorante
07.2020 - Current
Bachelor of Science - Information Technology
Broward College