Madison Murphy
Wesley Chapel,FL
Summary
Driven Professional with 5+ years of experience in hospitality management and team training. Demonstrate ability to curate exceptional guest experiences and build lasting relationships with clients. Proficient in problem-solving, strategic communication, and effective time management.
Overview
6
6
years of professional experience
Work History
NCO Trainer
Main Event Entertainment
Wesley Chapel, Florida
03.2023 - Current
- Facilitate training sessions for team members across multiple departments.
- Exemplify and instill core values through daily operations and interactions.
- Monitor and mentor team members, providing constructive feedback to enhance performance.
Lead Event Coordinator
Main Event Entertainment
Wesley Chapel, Florida
01.2023 - Current
- Design and implement customized event experiences that cater to individual guest preferences.
- Collaborate on high-impact marketing events to enhance brand visibility and engagement.
- Cultivate and maintain relationships with prospective businesses to drive revenue growth.
- Support local marketing initiatives aimed at increasing walk-in traffic and event bookings.
- Foster a welcoming environment by establishing rapport with guests.
Bowling Attendant
Main Event Entertainment
Brooksville, FL
03.2021 - 01.2023
- Delivered exceptional customer service by greeting and assisting guests.
- Ensured cleanliness and safety of bowling facilities, maintaining a high standard of presentation.
- Addressed and resolved guest concerns by effectively communicating with supervisory staff.
- Recommended tailored package deals to enhance guest satisfaction and engagement.
Assistant Manager
Zaxby’s Restaurants
Brooksville, FL
04.2019 - 01.2021
- Developed and managed weekly staffing schedules for a team of up to 10 crew members.
- Supervised daily operations, ensuring compliance with company policies and standards.
- Conducted cash handling and financial reconciliation to maintain accuracy and integrity.
- Promoted new menu offerings to optimize sales performance and customer interest.
Education
Associate of Science - Criminal Justice
Pasco-Hernando State College
New Port Richey, FL05-2021
Skills
- Agility in Learning and Adaptation
- Strategic Analytical Thinking
- Proficient time management
- Compelling communication
- Essentials of Management
- Logistics Management
- Sales and marketing strategy
- Business Development
- Software includes Microsoft Word, Excel, and PowerPoint
Accomplishments
- Elected Captain of High School Girls Varsity Bowling Team 2016-2019
- Elected Captain of High School Girls Junior Varsity Dance Team 2017
- Volunteered as a Teacher Aide 2016
- Volunteered with Special Olympics Dance 2017-2018
- Volunteered for Spirit Girls Dance Team 2016-2018
- ServSafe Certified 2020
Timeline
NCO Trainer
Main Event Entertainment
03.2023 - Current
Lead Event Coordinator
Main Event Entertainment
01.2023 - Current
Bowling Attendant
Main Event Entertainment
03.2021 - 01.2023
Assistant Manager
Zaxby’s Restaurants
04.2019 - 01.2021
Associate of Science - Criminal Justice
Pasco-Hernando State College
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