Drew Olney
Cypress,CA
Summary
Experienced telecommunications and field service professional with 20+ years of hands-on experience in customer operations, network maintenance, and fiber installation. Proven track record as a top performer with strong technical skills in copper splicing, cable maintenance, and fiber networks. Known for reliability, safety, and excellent customer service, with a clean driving record and multiple customer commendations.
Overview
2027
2027
years of professional experience
Work History
Fiber Network Field Technician
Verizon
- Current
- Install, maintain, and troubleshoot fiber optic networks for residential and commercial customers
- Perform diagnostics and repairs to ensure network reliability and performance
- Deliver high-quality customer service, earning multiple customer commendations
- Maintain strict safety standards and a clean driving record (no accidents)
- Consistently recognized as a top performer
- Approx. 10 years, Current
Customer Operations Technician (Tech III → Tech II)
Verizon
- Promoted from Tech III to Tech II based on performance and technical ability
- Specialized in customer service operations, troubleshooting service issues, and resolving connectivity problems
- Trained in cable maintenance and copper splicing
- Worked directly with customers to resolve technical issues efficiently
- Maintained high productivity and service quality standards
- Approx. 10 years
Metal Fabrication Worker
Can Lines
- Assisted in metal fabrication processes including cutting, shaping, and assembly
- Operated tools and machinery in a fast-paced shop environment
- Followed safety procedures and quality standards
- Approx. 6 months
Retail Associate (Part-Time → Full-Time)
TJ Maxx
- Operated cash register and handled customer transactions accurately
- Stocked inventory and maintained organized stockroom operations
- Transitioned from part-time to full-time based on performance
- Provided strong customer service in a high-volume retail environment
- 3 years
Education
High School Diploma -
Los Alamitos High School
Los Alamitos, CA06-2004
Skills
- Fiber Optic Installation & Repair
- Copper Splicing & Cable Maintenance
- Network Troubleshooting
- Customer Service & Communication
- Field Service Operations
- Safety Compliance
- Inventory & Stockroom Management
- POS / Cash Handling
Accomplishments
- Recognized Top Performer at Verizon
- Multiple Customer Commendations
- Zero at-fault motor vehicle accidents
Timeline
Fiber Network Field Technician
Verizon
- Current
Customer Operations Technician (Tech III → Tech II)
Verizon
Metal Fabrication Worker
Can Lines
Retail Associate (Part-Time → Full-Time)
TJ Maxx
High School Diploma -
Los Alamitos High School