Jason McGriff
Brandon,Florida
Summary
Proactive Fiber Network Field Technician and Customer Zone Technician II with extensive experience in network troubleshooting, equipment installation, and network security design. Achieved significant cost savings and increased system stability through diligent inventory management and thorough testing. Known for resolving complex issues, collaborating with cross-functional teams, and providing exceptional service to VIP clients. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
35
35
years of professional experience
Work History
Fiber Network Field Technician
Frontier Communications
02.2019 - 03.2022
- Achieved significant cost savings through diligent monitoring of inventory levels and the timely procurement of essential supplies.
- Resolved complex networking issues by providing expert analysis, troubleshooting, and decision-making skills.
- Contributed to the successful completion of key projects by collaborating closely with cross-functional teams.
- Participated actively in team meetings to share knowledge, brainstorm solutions, and contribute to the overall success of the department.
- Increased overall system stability by conducting thorough testing after each installation or repair job.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
Customer Zone Technician II
Verizon Communications Inc
02.2005 - 02.2019
- Increased first-call resolution rates through comprehensive knowledge of products and services offered by the company.
- Served as primary point of contact for VIP clients, ensuring their technical needs were met promptly with personalized attention.
- Managed service order, trunk and work order routines.
- Used variety of test equipment to isolate, identify and analyze equipment trouble and took appropriate maintenance action.
- Installed, removed, programmed, tested, troubleshot and repaired various complex voice, data and ancillary equipment.
Special Electronics Devices Repairer
U.S. Army
08.1987 - 05.1997
- Troubleshot complex issues effectively using diagnostic tools, manuals, schematics, or other resources available to find appropriate solutions quickly.
- Performed preventative maintenance on various equipment models to minimize future breakdowns and extend their lifespan significantly.
- Collaborated with team members to complete complex repair projects, ensuring high-quality results and timely completion.
- Developed expertise in repairing a wide range of equipment, including electrical systems, mechanical components, and software-related issues.
Education
No Degree - General Studies
Hillsborough Community College
Tampa, FLSkills
- Fiber Optic Splicing
- Network Troubleshooting
- Electrical Safety
- IP Addressing
- Network configuration
- Wireless Networking
- Switch Configuration
- Telecommunications Knowledge
- Equipment Installation
- Performance Testing
- LAN and WAN Technologies
- Network Security
- VoIP Systems
- Patch management
- Network protocols
- Firewall Management
- Server Management
- Mobile Device Management
- Disaster Recovery
- Multitasking Abilities
- Excellent Communication
- Network support
- VPN configurations
- Professional Demeanor
- System Administration
Timeline
Fiber Network Field Technician
Frontier Communications
02.2019 - 03.2022
Customer Zone Technician II
Verizon Communications Inc
02.2005 - 02.2019
Special Electronics Devices Repairer
U.S. Army
08.1987 - 05.1997
No Degree - General Studies
Hillsborough Community College