Drew Powers
Wichita, KS
Summary
Driven professional with extensive experience in customer service and conflict resolution, adept at managing high-pressure situations with effective communication and time management skills. Proven ability to handle complex scenarios and secure continued business through strategic issue management. Seeking to leverage these skills in a challenging new role as a Special Agent.
Overview
20
20
years of professional experience
Work History
Asset Protection Associate
Walmart
12.2025 - 07.2026
- Monitored surveillance systems to detect theft and ensure store safety.
- Trained staff on loss prevention protocols and best practices for asset protection.
- Oversaw compliance with safety protocols and conducted regular safety checks.
- Conducted employee audits.
Customer Care Agent
United States Post Office
06.2022 - 09.2025
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Managed high call volume while maintaining exceptional service quality for all customers.
- Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
Associate
Powell Jewelry
12.2021 - 06.2022
- Store Security & Watch Maintenance/Minor Watch Repair
Special Agent
Kansas Bureau of Investigation
09.2018 - 12.2021
- Coordinated with other agencies during multi-jurisdictional investigations.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Interviewed witnesses and suspects.
- Directed security activities at investigation sites.
- Gathered evidence and served as witness in court proceedings.
- Applied critical thinking skills to analyze complex scenarios, identifying patterns and connections pertinent to case objectives.
Police Officer
Wichita Police Department
01.2010 - 09.2018
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Conducted thorough investigations for various cases, leading to timely resolutions.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Apprehended offenders and conducted interviews and interrogations.
Police Officer
Mulvane Police Department
01.2008 - 01.2010
- Patrolled assigned areas to prevent and detect roadway crimes.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Detention Deputy
Sedgwick County Sheriffs Office
09.2006 - 01.2008
- Enhanced inmate security by conducting thorough cell inspections and monitoring daily activities.
- Contributed to the efficient operation of the detention center through accurate recordkeeping, including incident reports, daily logs, and inmate files.
- Maintained a safe environment for inmates and staff through consistent enforcement of facility rules and regulations.
Education
Associate of Arts -
Butler County Community College
01-2006
Skills
- Effective issue management
- Effective communication
- Exceptional customer support
- Time management
- Skilled in conflict resolution
Timeline
Asset Protection Associate
Walmart
12.2025 - 07.2026
Customer Care Agent
United States Post Office
06.2022 - 09.2025
Associate
Powell Jewelry
12.2021 - 06.2022
Special Agent
Kansas Bureau of Investigation
09.2018 - 12.2021
Police Officer
Wichita Police Department
01.2010 - 09.2018
Police Officer
Mulvane Police Department
01.2008 - 01.2010
Detention Deputy
Sedgwick County Sheriffs Office
09.2006 - 01.2008
Associate of Arts -
Butler County Community College