Drew Racz
Robbinsville,NJ
Summary
Dynamic technician with a proven track record at East Windsor Water Authority, excelling in troubleshooting and customer service. Enhanced operational efficiency through strategic workflow improvements and rigorous quality control. Recognized for adaptability and attention to detail, fostering strong client relationships that drove repeat business and satisfaction.
Overview
14
14
years of professional experience
Work History
Technician
East Windsor Water Authority
01.2023 - 06.2025
- Performed repairs on water distribution infrastructure.
- Conducted inspections of infrastructure, identifying areas for improvement and action.
- Collaborated with team members to streamline workflow processes for increased efficiency.
- Documented service records and maintenance activities accurately for regulatory compliance.
- Trained new technicians on operational protocols and safety measures effectively.
- Supported emergency response efforts by quickly diagnosing and resolving system failures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Owner
Spot Ready Interior Reconditioning
Freehold, NJ
05.2011 - 03.2022
- Developed operational strategies to enhance client satisfaction and service delivery.
- Oversaw daily management of interior reconditioning projects, ensuring quality standards were met.
- Trained and mentored staff on best practices in interior cleaning and restoration techniques.
- Implemented inventory management systems for tools and materials, optimizing resource allocation.
- Directed marketing initiatives that increased brand visibility and attracted new clientele.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Associate of Applied Science - Business Administration
Brookdale Community College
Lincroft, New Jersey Jersey04.1992
Skills
Attention to detail
Customer service
Works Well Under Pressure
Multitasking and organization
Troubleshooting
Quality control
Work Planning and Prioritization
Customer interaction
Timeline
Technician
East Windsor Water Authority
01.2023 - 06.2025
Owner
Spot Ready Interior Reconditioning
05.2011 - 03.2022
Associate of Applied Science - Business Administration
Brookdale Community College