Drew Smario
South Jordan,UT
Summary
I am a customer service professional with experiences in both food service and retail environments. Skilled in providing friendly, efficient service, managing transactions, and maintaining a positive customer experience in fast-paced settings. Proven ability to communicate effectively with diverse customers, handle high-volume demands, and resolve issues with professionalism. Reliable team player with a strong work ethic, attention to detail, and commitment to exceeding expectations while supporting company goals.
Overview
4
4
years of professional experience
Work History
Sale Associate
Nordstrom Rack
Sandy, UT
09.2024 - Current
- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new staff on product knowledge, sales techniques, and store policies to maintain operational efficiency.
- Collaborated with team members to execute visual merchandising standards, driving sales through appealing displays.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Sales Associate
Gap
Murray, UT
04.2024 - 08.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained store organization and visual merchandising standards to attract customers and drive sales.
- Processed transactions accurately and efficiently using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve store goals and improve overall performance metrics.
Shift Leader
Duck Donuts
South Jordan, UT
06.2022 - 05.2024
- Responsible for opening and closing the store
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction by consistently delivering high-quality product in a timely manner.
Education
High School Diploma -
Bingham High School
South Jordan, UT01.2025
Skills
- Equipment Troubleshooting
- Complaint resolution
- Production Reporting
- Customer Service
- Training Assistance
- Positive Attitude
- Creative Problem-Solving
- Cash Handling
Timeline
Sale Associate
Nordstrom Rack
09.2024 - Current
Sales Associate
Gap
04.2024 - 08.2024
Shift Leader
Duck Donuts
06.2022 - 05.2024
High School Diploma -
Bingham High School