Khadija Wright
Bridgeport
Summary
A graduate with foundational knowledge in Information Technology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
Work History
Sale Associate
Home Depot
Bridgeport, CT
10.2025 - Current
- Assisted customers in locating products, enhancing shopping experience.
- Operated point-of-sale system for efficient transaction processing.
- Maintained store organization and cleanliness to promote safety and accessibility.
- Provided product knowledge to customers, facilitating informed purchasing decisions.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Stower / Amnesty
Amazon
North Haven, CT
01.2022 - 11.2023
- Distribute inventory efficiently, boosting workflow and reducing defective items.
- Inspect materials for quality control, minimizing discrepancies in stock.
- Coordinate with robotics to enhance warehouse safety and clear pathways.
- Operate handling equipment safely, ensuring efficient operations and secure environment.
- Analyze stock discrepancies, refining tracking methods for improved accuracy.
Support Assistant
Mental Health Center
Bridgeport, CT
- Handled administrative tasks, ensuring timely completion and effective support for staff.
- Answered and directed calls, enhancing communication and patient experience.
- Prepared documents and organized records, improving operational efficiency.
- Met deadlines consistently, providing valuable assistance and information.
- Supported patients with care, creating a welcoming and comforting environment.
Education
Technical Diploma - Information Technology Security Administration
Mycomputercareer.Edu-Raleigh
Raleigh, NC06-2023
Human Services Certification - Mental Health
Marrakech Inc.
Bridgeport, CT03-2021
High School Diploma -
The Bridge Academy
Bridgeport, CT06-2014
Skills
- Technical Troubleshooting
- Help Desk Operations
- User Training
- Customer Service
- Networking
- Hardware Knowledge
- Windows OS
- Microsoft Office
- Cloud Computing
- TCP/IP
- WIFI
- Installation
- Security Concepts
- Communication Skills
- Linux
- Azure
- Microsoft Firewalls
- Windows 10/11
- Mac OS X
- IOS
- Workflow Optimization
- Mobile Device Management
- Data Security
- User Support
- Technical Training
- System Integration
- Professionalism and etiquette
- Reliability
Additional Information
INFORMATION TECHNOLOGY EXPERIENCE
MyComputerCareer Student
• Implemented mobile solutions, including laptops, tablets, and mobile communication
• Provided Wireless Network Support and installed, configured, and troubleshoot wireless access points
• Performed troubleshooting and resolved hardware and software technical problems in system elements after detailed analysis, including computer failures and software malfunctioning
• Monitored and administered IT systems regarding hardware replacements, upgrades, and new installations
• Repaired and replaced malfunctioning components in desktops, laptops, or mobile devices; installed, maintained, troubleshoot, and uninstalled software, as well as peripherals
• Upgraded all components of desktops and laptops, including hard drives, CPUs, memory, wireless network cards, and many other peripherals
NETWORKING EXPERIENCE
After School Program Intern
• Provided solutions and technical guidance to clients facing technical issues and difficulties
• Troubleshot, analyzed, and repaired problems of computer elements such as desktop computers, laptops, and various components/peripherals of an IT network • Delivered End User support and handled calls from multiple divisions on technical issues related to PCs, networking, business applications, messaging, and security in a fast-paced corporate environment
Timeline
Sale Associate
Home Depot
10.2025 - Current
Stower / Amnesty
Amazon
01.2022 - 11.2023
Support Assistant
Mental Health Center
Technical Diploma - Information Technology Security Administration
Mycomputercareer.Edu-Raleigh
Human Services Certification - Mental Health
Marrakech Inc.
High School Diploma -
The Bridge Academy