Drew Smith
High Point,NC
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am also a hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I would consider myself a committed job seeker with a history of meeting company needs with consistent and organized practices. Excell in new roles and quickly making positive change for the overall business. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly organized, proactive, and punctual with a team-oriented mentality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Wood Department Manager
Floor & Decor
Greensboro, NC
09.2024 - Current
- Coordinated cross-departmental initiatives to improve overall business performance.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Analyzed sales data and market trends to adapt strategies and maximize profitability.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Tile and Stone Department Manager
Floor & Decor
Greensboro, NC
10.2023 - 09.2024
- Developed strategies to improve customer service and increase sales
- Awarded "Top Gun' for Q4 2023 (Deemed best overall department in all aspects by District Manager in region of 15+ stores)
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Reviewed existing processes regularly for potential opportunities for automation or efficiency gains.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Conducted in-person market research to analyze competitor trends in order to gain a competitive advantage.
- Prepared detailed reports on sales performance for senior management review.
- Tracked monthly sales to generate reports for business development planning.
Tile Department Assistant Department Manager
Floor & Decor
Greensboro, NC
07.2023 - 10.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
Pro Services Specialist
Floor & Decor
Greensboro, NC
02.2023 - 07.2023
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Excelled in sales, specifically within the PRO customers.
- Became a certified Forklift Trainer.
- Created and maintained customer accounts in the company database.
Delivery Coordinator
Floor & Decor
Greensboro, NC
08.2022 - 02.2023
- Coordinated, distributed and filed paperwork for each delivery.
- Set up delivery schedules, monitored progress and informed customers of delays or changes.
- Used organizational skills and abilities with equipment to prepare shipping loads.
- Employee of the month (1x).
Warehouse Auditor
Floor & Decor
Greensboro, NC
08.2021 - 08.2022
- Maintained accuracy of every individual order in the warehouse.
- Received a near perfect score on the Auditors section of the SER Audit (95+%).
- Became forklift certified.
Tile Department Assistant Department Manager
Floor & Decor
Greensboro, NC
03.2021 - 07.2021
- Documented daily activities and completed paperwork for each job.
- Reviewed blueprints and work instructions to determine and execute requirements.
- Met with clients to discuss pricing, schedules and tiling needs and offered quotes for intended jobs.
- Employee of the month (1x).
Tile Specialist
Floor & Decor
Greensboro, NC
09.2020 - 03.2021
- Provided friendly and knowledgeable service to customers.
- Kept showroom and sales floor clean and well-organized.
Education
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
Greensboro, NC08.2023
Skills
- Public Relations
- Time Management
- POS Software
- Strong Work Ethic
- Fast Paced Complaint Resolution
- Excellent and Professional verbal and written communication
- Teamwork and Collaboration
- Decision Making
- Microsoft Excel, Word, Teams, etc
- Promotional planning
- Forecasting ability
- Supervision & Leadership
- Organizational Skills
- Sales Reporting
- Market and competitive analysis
- Strategic business planning
- Relationship building and management
- Team Supervision
- Personnel training and development
Certification
- Licensed Forklift Operator - 2021
- Previous Forklift Trainer, Floor and Decor - 2023
Timeline
Wood Department Manager
Floor & Decor
09.2024 - Current
Tile and Stone Department Manager
Floor & Decor
10.2023 - 09.2024
Tile Department Assistant Department Manager
Floor & Decor
07.2023 - 10.2023
Pro Services Specialist
Floor & Decor
02.2023 - 07.2023
Delivery Coordinator
Floor & Decor
08.2022 - 02.2023
Warehouse Auditor
Floor & Decor
08.2021 - 08.2022
Tile Department Assistant Department Manager
Floor & Decor
03.2021 - 07.2021
Tile Specialist
Floor & Decor
09.2020 - 03.2021
Bachelor of Science - Business Administration And Management
University of North Carolina At Greensboro
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